All organizations (including manufacturing and service oriented organizations) have an operations function. The operations function makes the company run by finding the most efficient ways to produce a product or to deliver a service. The complexity of the global supply chain demands that businesses deliver better quality products and services -- with the best customer service, in the fastest time, and with a high degree of customization. These expectations make the operations function not only important, but critical to achieving success.
People with an education and experience in this field can make a substantial difference in a company’s profitability. Operations managers need good analytical, problem solving, and behavioral management skills not only to diagnose problems and improve current operations systems, but also to communicate and gather support for the required changes.
If you think you might be interested in learning how to make organizations better by applying principles of operations, contact us. We'll be glad to help get you started!