GroupWise FAQ

E-mail

How can I increase the font size of messages I am reading?
To change the font in GroupWise, you need to change the settings in your Windows properties.


Is there anything I can do to prevent someone from knowing whether or not I have opened their message?
No. You cannot disable someone's ability to check the message properties. Opening the message then closing it and marking it "Read Later" will not work either. Nor will printing it without opening it.


Can I create a signature for my GroupWise messages?

  1. Click Tools and then Options.
  2. Double-click Environment and then click the Signature Tab.
  3. Click to select Signature.
  4. Type the text you want as a signature in the box below.
  5. Click to choose a Signature Option (i.e., "Automatically add" or "Prompt before adding."
  6. Click OK.

Can I find out whether someone read my e-mail message?
Inside the Sent Items folder, select the mail message that you want to check and double-click on it to open it. Go to the Properties tab. The status of the mail message will be listed under "Action."


What happens if I try to retract and resend a message from someone who has already opened the message?
The recipient will just receive a duplicate copy of the message.


I am subscribing to a discussion list and need to include a blank subject line in my message, but my request is rejected because GroupWise automatically puts in a subject. Is there a way I can send a message with no subject?
To force GroupWise to send a message with no subject, press the spacebar once in the subject field.

Calendar and Scheduling

If I am the person who scheduled a meeting and now I have to cancel it, how do I delete it from everybody's calendars?

  1. From the Sent Items folder, find the appointment that you sent and open it.
  2. Click Delete, then choose to delete it from "All Mailboxes."

When I print my calendar for 8:00 to 4:30, GroupWise prints only 8:00 to 4:00. What logic is it using?
GroupWise appears to print the calendar only in whole hours. Change your work hours in Tools, Options, Date & Time to 8:00 to 5:00 if you want to display the 4:00-5:00 period. Leave the Busy search time at 8:00 to 4:30.


More questions on the calendar can be found on the Novell's GroupWise Cool Solutions: Calendar Questions page.

Address Books and Folders

I deleted an address book. Can I restore it?
Unfortunately, there is no way of undeleting either address books or address book entries.


Can I copy entries from an address book to which I only have read-only rights into my own address book that I can edit and manipulate?
Yes, you can. Select the name(s) listed in the address book, open the Edit menu and select "Copy To," then select the address book you want to copy the name(s) into.


How do I change the order of my folders?
If you create a folder, then realize you want it in a different position, right mouse click on the folder and drag it to a new position in the Folder List. You will be prompted to specify where you want the folder to move--into, below, or above the current folder level.

Proxy Access

I gave someone proxy access to view my calendar, but they are telling me that they don't have access. What is the problem?
First, check to make sure his name appears in the proxy access list (Tools/Options/Security/Proxy Access). Then, click on the name to select it, and make sure the Access rights you want assigned to the person appear check marked below.

Second, make sure that the person actually did his part in receiving the rights you gave him by clicking on the proxy icon, selecting Proxy, typing your name in the Name field, and clicking OK.


For more help on setting proxy access, see the Novell article, Manage Another Person's Mailbox.


More questions on proxy can be found at the Novell's GroupWise Cool Solutions: Proxy Questions page.

Web Access

Can I get access to GroupWise when I am "on the road" at a conference or on vacation?
Yes, as long as you have Internet access, you can access your GroupWise account by going to http://gwmail.indstate.edu/.


I was typing an e-mail on Web access. When I clicked Send, the GroupWise Web access login screen appeared and my e-mail was lost. Is there a timeout on GroupWise Web access?
Yes, there is a 20-minute timeout for GroupWise Web access. If no transmission occurs to or from the GroupWise post office for 20 minutes, the user is logged out of GroupWise. This security measure is designed to prevent others from accessing your account when you are logged in on the Web version. Unfortunately, there is no warning of the timeout. Nor is there an offline mode for GroupWise Web access at this time.

Try this: Create messages in a word processing application prior to logging into GroupWise Web access. Then, paste the messages into GroupWise mail and send them when you are online. Or, if you see that you are interrupted or are creating a long message, copy the contents into a word processing document BEFORE you click send. If you do timeout, then you won't lose what you have composed.