Frequently Asked Questions

1.      Will I receive a bill? 

Whether or not you receive a bill is determined by the timing of and method of your registration.  Please follow telephone and web scheduling instructions regarding obtaining your account balance and information regarding payment responsibilities.  You are responsible for paying by the deadlines which exist for your term of enrollment.  Please be aware that you can view your account balance at any time via the web at: http://MyISU.indstate.edu.  

2.      Where will billing statements and refund checks be mailed? 

All billing statements and refund checks will be mailed to the student’s mailing address, as maintained in the Office of Registration and Records, in the student’s name.  Local addresses will be utilized when a country other than the United States is reflected in the mailing address. 

3.      Where do I change my mailing address? 

It is each student’s responsibility to keep his or her mailing address correct.  Mailing addresses can be changed in the Office of Registration and Records or via the web at http://MyISU.indstate.edu.
 

4.      What should I do if I have questions about my account?

Questions about your account may be directed to the Account Analysts.  Account Analysts are available to answer questions in person, by telephone at (812) 237-3511 or via e-mail at PaymentPlan@indstate.edu.  Specific questions regarding your financial aid should be directed to the Office of Student Financial Services at (812) 237-2215 or (800) 841-4744 or e-mail: finaid@indstate.edu.         
   

5.      What if a credit I am expecting does not appear on my bill? 

Do not ignore your bill and wait for an adjusted bill if the one you receive does not reflect a credit you are expecting.  New bills are not necessarily printed before the next due date. If the anticipated credit is not received by the due date, you may be required to pay the total due and be reimbursed when the anticipated credit is received. 

6.  Why did I receive a refund of financial aid when I still have an account balance? 

While we understand that this may be an inconvenience, we are required by federal regulation to limit the application of certain types of aid to specific charges. 
 

7.      How are Parent PLUS Loans credited to my account? 

Parent PLUS Loan checks are received in the Account Analyst Area after the Office of Student Financial Services has completed verification.  The Parent PLUS Loan checks are endorsed and then mailed by the Account Analysts to the originating parent of the loan with detailed instructions.

8.      Do you offer payment plans? 

Please refer to the Important Registration Information from the pages of the Schedule of Classes  on the Fee Payment Information page, or the Sycamore Plan Brochure or the Payment Information page.
 

9.      Where do I obtain a copy of the Schedule of Classes? 

Schedule of Classes can be obtained via the web at http://MyISU.indstate.edu.
 

10.      Where can I get a Sycamore Plan Brochure?  

Sycamore Plan Brochures are available in displays at the Office of the Controller Account Analysts and the Information Services Area.  They are also included in the materials that you received if you participated in the Sycamore Advantage program. 
 

11.  I am using the Tuition Management Systems payment option; why do I continue to receive statements?  

The Tuition Management Systems budget for the semester is credited to your account at the beginning of each term.  If you have under-budgeted and still owe a balance, you either need to increase your budget or pay the difference to the university, in addition to the monthly payments you are making to Tuition Management Systems.  

12.  What if I am being assessed non-resident fees and believe that I am a resident?

Residency may be appealed by filing an Application for Classification as a Resident Student form, which can be obtained in the Office of Registration and Records.

13.  What do I do if I have received an outside/miscellaneous (e.g., Tri-Kappa, bowling, church, etc.) scholarship check?

Outside/miscellaneous scholarships must be made available to Pam Barnett in the Office of the Controller for further processing.

14.  How can I avoid problems?

Respond to all communication you receive from the university by the stated deadline.  Please do not wait until the last minute to complete your business or you run the risk of not getting your problem solved by the deadline.

15. Why have I been assessed at the "New Student" fee rate?

If you feel you have been inappropriately assessed the "New Student" fee rate, please fill out the "Why have my fees been assessed at the New Student Rate?" form on the Office of Registration and Records web site and follow the directions.