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Issue 8: June 1, 1999 | « previous issue | next issue »

Contents:

  • The Voice on the Line - Julie Tipton
  • Library Instruction at a Distance - Judy Tribble
  • Instructional Development Grants!
  • A Site for Sore Eyes: Telecampus
  • What is GroupWise? - Kathy Butkiewicz
  • What's New At ISU? A Glimpse at Media Projects and New Courses!
  • Summer '99 CTA Participants!
  • A Call for Presentations: Fall '99 IPSE Conference
  • Thought for June

Welcome to Interaction, ISU's monthly electronic newsletter for people interested in developing and teaching distance education courses. The purpose of Interaction is to provide you with information on course development and design, new technologies, and teaching distance courses. As the name implies, we hope to make this electronic newsletter "interactive," its contents reflecting current issues, challenges, and innovations in teaching. Your part is simple-just tell us what you want. Send us your questions, frustrations, and topics of interest, and we will include information on that topic in a future issue. In addition, we invite you to share your experiences and tips on teaching distance courses, and to send us announcements of upcoming events. Please submit your comments and requests to interact@web.indstate.edu, a secured access e-mail account. Your contributions will not be posted as a "global" message to subscribers of Interaction. The staffs of Continuing Education/Instructional Services, the Center for Teaching and Learning, the Library, ACNS, and other ISU offices are eager to answer your questions and offer you assistance as you develop and teach your distance education courses.


The Voice on the Line
by Julie Tipton

"Support staff are the silent heroes of the distance education enterprise. The glue that keeps the distance education effort together and on track" -- The California Distance Learning Project

Awed by the latest technologies and fascinated with the new wave of on-line courses made possible by an Internet connection, we often overlook the most valuable resource at Indiana State University Ð ourselves. We lose sight of those who lobby for the necessary funding to get a program up and running. Overlook the years of schooling and experience, and hours of work invested by our faculty to develop and teach a single course. Focus on the latest improvements in software and hardware and, in doing so, lose sight of the instructional and graphic designers, and programmers who struggle to keep up. Boast of increased enrollments but forget to praise the people who service our students. One of those individuals is Jeanine Overfelt, Administrative Secretary for the Department of Industrial Technology Education.

When you call the ITE Department, Jeanine is the voice on the line. She is customer service, student services and marketing - all rolled into one person. For prospective students, she is often their first impression of Indiana State University, and her response may be the single factor determining whether a student enrolls. Just as important is her role in student retention. Jeanine will tell you, "Our students are nervous and insecure until they get to know the ISU system." Her goal is to offer friendly, nonthreatening answers to their questions, and to help them solve their problems.

The ITE Department offers undergraduate and graduate-level degrees at a distance in human resource development. So Jeanine receives requests for information from people living throughout the United States and the world, including Greece, Japan -- even Croatia. One of her more interesting calls was from an individual looking for a graduate-level HRD program for employees of his casino in Arizona.

Jeanine, who has been with the University for 26 years, has seen the HRD distance program grow from one student to the nearly 150 enrolled in Spring '99. When asked, Jeanine attributes this success to the program's quality and flexibility, and to each instructor's willingness to interact with students. All HRD classes are offered via television, videotape, and the Internet, so students have a wider range of selection. The baccalaureate degree-completion program in HRD, offered through DegreeLink, enables students to transfer an A.A., A.A.S. or A.S. earned in any program at Ivy Tech State College or Vincennes University. Jeanine thinks that one way to attract an even greater number of undergraduate distance learners is to offer students a wider selection of on-line general education courses.

What Jeanine likes best is working with people Ð the faculty, staff, and students associated with her job. And it shows. If you ask ISU's student service coordinators about Jeanine, they will tell you, "Many times over, Jeanine has been a lifesaver to one of my students. She is willing to go the extra mile to assist me and any of my students. She is by far one of the most responsive and helpful people in the DegreeLink network."

Perhaps Keith Hawkins, Director of Distance Education, best describes Jeanine's contribution to the ITE Department and ISU:

"Jeanine helped develop what we now consider the model for students services within an academic department. As the first point of contact for a student, her willingness to help that student through all the university hoops is exemplary. Not only does she maintain contact with students throughout their academic career and intercede on their behalf, but she also has made a friend for life."


Library Instruction at a Distance
by Judy Tribble

Do your students know how to use the myriad of citation and full-text databases available to them? Do they know how to use these databases effectively? I am willing to bet that the answer in most cases is, "No."

Why? Most students haven't received instruction on how to choose the best database for their topic, how to use Boolean operators or how to exploit advanced field searching. They type a few words in a search box and settle for the results they find and/or switch databases if they don't find enough material.

For years the library has provided face-to-face instruction in a library classroom/lab environment and also at the reference desk. This instruction has saved the students much time and frustration, something students occasionally will state in amazement at the reference desk in words like, "I spent three hours here yesterday and didn't find anything, and you helped me find what I need in five minutes. I wished I had asked you yesterday."

Of course face-to-face instruction for distance students is much harder to achieve. Some instructors will schedule a formal instruction session when they have their students come to campus on a Saturday (yes, we teach on Saturdays). Librarians also have presented instruction for IHETS broadcast.

But what about the myriad of distance students who may not have the opportunities listed above? Of course students may call for assistance using the library's 800 number. In addition, many of the instructional handouts prepared by the library instruction office are on the library web page (odin.indstate.edu) under "Distance Learning." These handouts were prepared generally to accompany classroom instruction, so still don't give students the level of help that they may need.

The library is presently working on a project to develop a tutorial on using ProQuest Direct, one of the library's most popular database offerings. The goal of the tutorial is to introduce a novice to the concepts of choosing a database and using Boolean operators and advanced searching concepts. The tutorial will feature interactive exercises with immediate feedback provided upon completion of each exercise, similar to the quiz feature in Course Info. There will be an option for students completing the tutorial to receive credit for their work.

The tutorial is still in the development process and is scheduled for testing in July. It is hoped that successful development of the tutorial will provide a template for additional tutorials covering databases produced by other vendors.

If you would like to be involved in testing the tutorial or if you have other ideas on how to provide instruction in the use of library resources for your distance students, contact Judy Tribble, Distance Learning Librarian, at libtrib@cml.indstate.edu or at x2592.


Instructional Development Grants - Center for Teaching and Learning

Small grants of up to $750 are available to ISU faculty to help with expenses related to the development of teaching innovations. The grants are intended to meet financial needs that go beyond their department's budget, including:

  • materials
  • travel to pedagogical meetings
  • student wages for specific project assistance

Grants that address priority areas in the department, school/college, or university and those that have a boader impact on students will be reviewed more favorably. Projects that contain matching or additional support from the department or the school/college are encouraged.

To apply: Faculty should complete and submit the Instructional Development Grant application form to the Center for Teaching and Learning by June 18, 1999. Additional information and applications can be obtained by contacting Dr. Terry O'Connor at ext. 3053 or ctl@ruby.indstate.edu

Application Review: Members of the CTL Advisory Committee will select projects shortly after the deadline date (June 18, 1999). Recipients of the awards will be announced as soon as the decisons are made.


A Site for Sore Eyes: Telecampus

Interested in seeing what others in your field are developing and teaching via the Internet? Interested in an almost endless, meticulously organized list of resource links for you and your students. Check out the TeleCampus site at: http://database.telecampus.com/home/

TeleEducation NB, a province-wide distributed distance learning network in Canada, has created this database that contains over 9,000 courses from all levels of education from more than 15 countries.

This site is nothing short of an organizational miracle, and offers you a wonderful opportunity to see what others in your field Ð worldwide Ð are teaching on-line. In addition to a brief synopsis of each course, in many cases, a **link** is provided to the course itself -- so you can browse! Courses are listed by subject:

  • Applied Sciences, Technology (over 4198 courses)
  • Arts (over 2221courses)
  • Business, Economics (over 2566 courses)
  • Education (over 870 courses)
  • Health and Medicine (over 744 courses)
  • Personal Interest, Leisure, Sports (over 456 courses)
  • Sciences (over 1334 courses)
  • Social Sciences (over 1935 courses)
  • Vocational Training (over 289 courses)

After visiting the database, click on 'faculty & developers' to access one of the most comprehensive resources for on-line instructors, including:

Distance Education Resources:
A searchable database of hundreds of useful links, including distance education links, reports and papers, journals, learning environments, interactive courses and simulations, and WWW course development sites.

Learning on the Web:
A self-directed online course for educators.

In addition to a wealth of information for on-line faculty, the site offers a wonderful list of on-line resources for distance learners. Just click on 'learners' and you will find links to:

Study Guides:
* Study Guides and Strategies: A St. Thomas University site that provides guidelines and strategies to help students with study preparation, writing, testing, and reading skills, and links to other study skills sites.
* Interacting Online: The NODE learner resources offers simple information to help students study and learn in a 'virtual' environment.
* Hints for Learning Online: A University of Guelph site that offers tips to help students succeed on the Web.
* Study Skills Self Help Information: A site that offers students tips on time management and study techniques.
* Getting There - Study Skills: A University of Toronto study skills guide that covers topics such as concentration, memory, and preparation for exams.
* GEL Study Skills Elsewhere: A list of links that offer information on study skills.

On-Line Bookstores (just a few of the links provided)
* Big Words: buy or rent textbooks at a discount
* Amazon.com
* Barnes and Noble
* BookServe: Buy books online from four international databases with 1,000,000 books from around the world
* Brooks/Cole: Publisher of books in behavior and social sciences, mathematics, and physical sciences
* Bookshelf: Sympatico's 'place for book lovers'

Nettools (just a few of the links provided)
* Netglos: reference for Internet terminology
* No wonder! Provides 'the answer to technical support, with over 350 volunteers worldwide answering questions - at no cost to users.'
* The Net: User guidelines and netiquette
* A Beginner's Guide to Effective Email: a guide to writing better email
* Hotmail - the World's FREE Web-based Email: get a free email address
* WhoWhere? To find someone on the Web, on the phone, or locate a "snail mail" address
* The Technology Education Lab: A virtual reference desk for teachers and students interested in technology

Health (Just A FEW of the links provided)
* Eating Right
* Mental Health
* Health Promotion Online

Finally, just in case your students (or you) need a break, check out the 'Lounge' that includes a chat room and the following special section:

Just for Fun
* The Comic Zone: links to favorite comics
* Cards: free electronic greeting cards
* Chatter's Jargon Dictionary: A guide to jargon, emoticons, chatiquette and more
* Doug's Funnies: A collection of jokes and quotes


What is GroupWise?
by Kathy Butkiewicz

Would you like to:

* Move an email meeting notice right to your calendar?

* Share calendars with others in your department?

* Check your email and calendar with any Web browser while off campus -- and still access those messages on your ISU desktop the next day?

* Set up a meeting without dozens of emails and phone calls to determine who is available when?

* Manage documents by tracking versions, checking out copies, and logging revisions?

Welcome to GroupWise! GroupWise is a groupware product from Novell: a fully integrated, easy-to-use messaging system that offers a wide range of powerful communication and collaboration capabilities. GroupWise provides integrated e-mail, document management, calendaring, scheduling, task management, workflow, imaging, and much more. GroupWise is available for PC and Macintosh clients.

Information Services is beginning GroupWise implementation, department by department. Pegasus Mail will remain available and you'll be able to use the same email address. Students will not migrate to GroupWise until a later date. For additional information on minimum system requirements, GroupWise resources, and training, see GroupWise at ISU at http://web.indstate.edu/acns/user-serv/groupwise/

If your department would like to find out more about migrating to GroupWise, please contact Kathy Butkiewicz, Information Technology Training/Documentation at kathyb@indstate.edu or x8445.


What's New At ISU? A Glimpse at Media Projects and New Courses!

As part of the Spring '99 CTA Workshop, we asked participants to develop a media project. Here is a sampling of these projects and a preview of upcoming ISU courses!

Athletic Training Written Simulation Media Project
Catherine L. Stemmans, Athletic Training Department

This project was developed to provide a scenario-based testing method for athletic training students. Immediate feedback for both correct and incorrect answers reinforces the learning objectives of the lesson. The media project can be viewed at: http://yeah.indstate.edu/users/phil/writtensim.dcr

Reflection and Reflective Practice
Cathleen Rafferty, CIMT

For my Spring 1999 CTA media project I created a PowerPoint presentation which explained "reflection and reflective practice" for prospective and current teachers. This PowerPoint is augmented by an audiotaped lecture that provides additional insights about the topic. In addition, I developed several sample reflections and a quiz to help participants know whether they have grasped key concepts and applications. At several points during the "lecture," students are instructed to do their own reflective writing to further process the information.

The PowerPoint and audio-recorded lecture will be pressed onto a CD-ROM for use with students in CIMT 300/368 and as part of a course that is still under development as a result of an Indiana Partnership for Statewide Education (IPSE) grant that I received with my colleagues Drs. Susan Powers and Sue Kiger. The course, CIMT 595 - Topics in CIMT (Understanding New Indiana Professional Standards Board Requirements) - will involve practicing teachers in the study of new standards and performance-based requirements being promulgated by the Indiana Professional Standards Board (IPSB). This type of information dissemination is critical because we need to help our public school colleagues, especially those who work with our teacher education students, to develop a fuller understanding of these new teacher preparation requirements. The CD-ROM and course web site under development for CIMT 595 will allow teachers statewide to become more knowledgeable about these new expectations.

Video Streaming
Chris Zirkle, Industrial Technology Education

With the help of the FCRC, I learned how to stream video using Adobe Premier to capture original video (video capture). Then I was able to place the files on the course internet site. This enabled my Internet students to see the guest speaker presentations that were part of my on-campus section of the class. For the 1999-2000 school year, I plan to develop Course Construction in Technology Education (ITE 470) for distance delivery.

Web-Based Tutorial on ProQuest
Judy Tribble, Library

My media project was the development of a prototype for a Web-based tutorial on using one of the Library's popular database products, ProQuest Direct. The tutorial has modules for common search features, such as keyword, Boolean, and advanced field searching. There are also modules on choosing the most appropriate database and manipulating search results. The tutorial will incorporate quizzes, and (hopefully) total points scored can be forwarded electronically to the Library Instruction office.

When completed, the tutorial can be adapted to many of the library databases for use by students taking classes off and on campus. The tutorial is designed to be self-supporting for distance learners.

Strategic Marketing Decisions
Newell Chiesl, Organizational Dept

My CTA media project was developed for the School of Business course Strategic Marketing Decisions (MBA 624), a Masters of Business Administration requirement. The media project provides detailed instructions to the students describing the semester's class assignment, "Conducting a feasibility study and the writing of a 12-month marketing plan for a proposed new product." The following are included in the media project: learning objectives; detailed instructions concerning the paper's format; the sequencing of each section; sample cover pages in the JPEG format (examples of creative covers that sell and describe the contents inside); the reference style of bibliographies; and things to avoid that would negatively affect the paper's performance. In addition to this media project, I am developing the following courses: Marketing 347 - Retailing; and Marketing 334 - Promotion.

Affirmative Action: What Is The Question?
Dele Omosegbon, African & African American Studies

The title of my Media Project was, "Affirmative Action: What Is The Question?" In it, I planned to use appropriate multimedia resources to equip students with info with which to sustain particular positions they might share or hold with respect to the issue of Affirmative Action. It was clear from my experience in teaching this topic to our students in the Department that more time and exposure to diverse delivery media were needed in order to satisfy the heightened interests (and sometimes emotions) that accompany discussions and presentations on this subject.


Summer CTA Participants

The Summer '99 CTA (May 17-22) was attended by 25 faculty and staff members from nearly every college/school at ISU. The goal of this workshop was to make participants aware of design and development issues needed for distance delivery of courses. In addition to hands-on sessions on CourseInfo 2.0, topics included pedagogy, all the new features offered by ISU's library, an introduction to PhotoShop and web graphics, and information on ISU's compensation, intellectual property, and copyright policies. If you are interested in attending a future CTA workshop, please contact Mary Luz Petrowski at ext 8689 or aafpetro@amber.indstate.edu

The following individuals this five-day workshop:
Education
* Joanne Burrows (ELAF)
* Jim Jacobs (Comm Disorders & Special Ed)

Arts & Sciences
* Tom Cadwallader (Psychology)
* John Conant (Economics)
* Sandy Grimble (Social Work)
* Doug Herrmann (Psychology)
* Lidia Long (Criminology)
* Francois Muyumba (African Studies)
* Mike Spinks (English)

Business
* Andy Cooper (Organizational Dept)
* Bruce McLaren (Organizational Dept)
* Connie McLaren (Analytical Dept)
* Pete Mikolaj (Insurance)
* Susan Moncada (Analytical Dept)
* Doug Peterson (Organizational Dept)
* George Puia (Organizational Dept)

Health & Human Performance
* Jeff Edwards (PE)
* Mark Merrick (Athletic Training)
* Don Ozmun (PE)

Nursing
* Betsy Frank (Health Restoration)
* Patti Jones (Health Promotion)
* Peg Myers (Learning Resource Center)
* Sheila Rangel (Health Promotion)
* Bonnie Saucier (Dean)

Blumberg Center for Interdisciplinary Studies in Special Education
* Karen Goehl


A Call for Presentations: Fall '99 IPSE Conference
by Nancy Millichap

The Indiana Partnership for Statewide Education will sponsor a fall conference for faculty and others involved in designing, planning, and delivering courses via technology. The theme of this conference, to be held at Ball State University on October 25th, 1999, will be "Technology, Pedagogy, Community: Distributed Learning for the New Millenium."

Who should respond to this call? We are interested in receiving proposals from faculty, administrators, instructional designers, technologists, librarians, or others working on the planning and delivery of courses via technology, or in proposals for panels including representation from more than one of these groups.

What topics are of interest? The organizers - and the likely conferees - are interested in new developments in technology-delivered distance or distributed learning. They want to know what effects the incorporation of technology is having on the educational process and on higher education institutions.

  • What technologies are you using?
  • How are they changing teaching and learning for you and for students?
  • How is the use of technology affecting student outcomes?
  • How has delivering a course via one technology rather than another, or offering the same course via multiple technologies, or incorporating technology into a campus-based course, changed teaching and learning?
  • How are technology-delivered or technology-mediated courses affecting your institution's plans to offer new programs or collaborate with other institutions?
  • What new opportunities have arisen as a result of technology in learning and how have you taken advantage of them?
  • What new problems has technology created, and how have you addressed them?
  • What lessons have you learned?
  • Discussion of complete courses, or of programs, is especially encouraged.

To get a sense of issues the conference has addressed recently, review the first day's sessions from the 1998 conference (http://www.ihets.org/services/conference/apc/98/) and the 1997 conference (http://www.ihets.org/services/conference/apc/97/).

What kinds of sessions will be considered?
The styles of sessions that we can include are formal individual or group lecture-style presentations of approximately 45 minutes in length, panel discussions, hands-on workshops, and small-scale informal demonstrations.

What are the submission guidelines?
Proposals should include the following information:

  • the title of the proposed presentation

  • the name(s), title(s), and contact information for the presenter(s): for sessions (with multiple presenters, please indicate a primary contact and also include complete information for all presenters)

  • a summary of the proposed presentation in 300 words or fewer, to appear on the IHETS Web site if the presentation is selected for the conference

  • an abstract of 60 words or fewer, to appear in the printed conference flyer if the presentation is selected for the conference

  • session type (formal presentation, informal demonstration, panel discussion, workshop, and small-scale informal demonstrations

  • special audio-visual and/or network requirements (an Internet-connected PC equipped with PowerPoint and a means of displaying the screen will be made available for all presentations requiring these capabilities)

Proposals should be submitted to nmillich@ihets.org in the form of a text file attached to a mail message or as a mail message. Proposals should be received electronically at IHETS by Monday, May 24. Those submitting proposals will be notified of their status by mid-June.

Is there a "price break" on conference attendance fees for presenters? There has been such a break in the past, but budget constraints preclude it this year. However, the conference fee is modest (last year, one day's registration, at "regular" - as opposed to "early" or "late" - rates, was $55 and included breakfast and lunch.)

If I have questions, whom should I contact?
Nancy Millichap
nmillich@ihets.org
Assistant Director for Network Services
Indiana Higher Education Telecommunication System (IHETS)
957 W. Michigan St.
Indianapolis, IN 46202
VOICE: 317/263-8900
FAX: 317/263-8831
http://www.ihets.org

Please note: A separate IPSE "All Partners" conference, to be held on October 26th at Ball State, will address issues of student services and student support for distributed learning. Although some conferees will want to attend both, the October 26th event will be separately planned and organized. If you are interested in involvement with the October 26th conference, please contact Ann Holcombe of the IHETS staff - holcombe@ihets.org.)


Thought for June:

If you can't convince them, confuse them.
- Harry S. Truman


Interaction is an electronic newsletter delivered on the first day of the month via electronic mail. Each issue offers information on teaching, learning, course design and educational technologies, and events pertaining to distance education at Indiana State University. We invite your comments, articles, and suggestions. Please contact Interaction at interact@web.indstate.edu

Interaction is published by the Office of Continuing Education/Instructional Services.


Issue 8: June 1, 1999 | « previous issue | next issue »



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