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Home / FAQ
Frequently Asked Questions
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Browse our Frequently Asked Questions. If you do not find the answer to your particular question, contact the Office of Distance Support Services
at (812) 237-8080 or 1-888-237-8080. Or, submit your question via our online form (at right).
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| Admission |
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I want to take a course. Do I need to apply for admission to ISU?
Yes. If you wish to complete a distance course or program, you will need to apply for admission to
Indiana State University as either a degree-seeking or nondegree-seeking student. The application process
is relatively simple. For instructions, visit Getting Started section of this Guide. 
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| Advisors |
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Who is my advisor?
See the Advisors section of this Guide.
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| Computer Requirements |
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What are hardware / software requirements for ISU courses?
Hardware and software requirements are listed in the Computers section of this guide.
What is the MyISU Portal?
The MyISU Portal is a web site that enables you to access your ISU email account,
personal (secured) information, semester-based class schedules, online registration, links to your courses, and University announcements.
More information is located in the MyISU Portal section of this guide.
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| Directory of Services |
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Where can I find telephone numbers and other contact information for ISU services?
A list of contact information for commonly requested ISU services and resources is located in the Resources section of this guide.
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| Exams |
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What are the guidelines for examinations for ISU distance courses?
Each ISU instructor handles examinations differently. Information regarding examinations for a course is supplied in the
course syllabus or explained during the first class meeting. Some instructors require proctored examinations, taken under the supervision
of a pre-approved proctor. At the beginning of the course, verify the method of delivery for examinations.
For instructions (including information on how and when to schedule a proctored examination), contact the course instructor.
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| Financial Aid / Assistance |
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Are all ISU courses considered for financial aid?
Special regulations apply to financial aid--based on course delivery.
For details, visit the Office of Student Financial Aid.
Does ISU offer a tuition management plan?
Yes. Indiana State University's Sycamore Payment Plan enables qualified individuals to pay for semester-based courses in affordable
monthly payments. Year-based courses are not considered for the tuition management plan. For information, call 1-800-722-4867.
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| ID Cards |
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How do I obtain my Sycamore card (ID)?
Once admitted, contact Traffic and Parking Services to obtain a student identification (ID) card. This ID card is required to access a variety of
ISU resources, including the Help Desk and library services. In addition, this ID card often entitles you
to student discounts in your community.
To request an ID card, call 1-812-237-8888.
Or e-mail parking@indstate.edu The email must include:
- Your Name
- Your University Identification Number
(Note: This is your 991 number - not your social security number)
- Your complete mailing address (street and/or post office box)
If you have questions, contact Distance Support Services at 1-888-237-8080.
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| Registration |
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I want to register for an ISU course. Where can I find course listings and instructions?
Semester-based course listings (distance and on-campus) and registration instructions are located
in the Class Schedule located on the MyISU Portal
Year-based distance courses and registration instructions are located in the Year-Based
Distance Courses Guide.
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| Starting Your Course |
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I have registered for an ISU distance course. What should I do next?
For information on starting your course, visit the Get Started section of this guide. |
| Student Services |
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I am frustrated and confused. Who should I call for help?
If you have questions regarding web courses, contact the
OIT Help Desk at 888-818-LINK or visit the web at http://ithelp.indstate.edu
If you have questions regarding admission, registration, textbooks, financial aid, or any other
ISU process, contact Distance Support Services at 888-237-8080 or
studentservices@indstate.edu
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| I-TV Courses |
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I just registered for an I-TV course. What should I do next?
You must arrange a receive site in your area. For instructions, visit:
I-TV Courses
How do I know if a receive site is available in my community?
Contact Distance Support Services at 888-237-8080. There are receive sites located
throughout Indiana - and at selected out-of-state locations.
If I have technical problems at my receive site, who should I call?
You should report technical problems to your local site coordinator. If the problem persists, contact Distance Support Services at 888-237-8080 or studentservices@indstate.edu
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| Time Limitation |
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Are there time limitations regarding degree completion?
Yes. Master degree requirements must be completed within seven years. Doctoral (Ph.D.) degrees must be completed within nine years.
Undergraduate degrees, and licensure, certificate, and endorsement programs
also may have time limitations. Ask your academic advisor about time limitations
and other restrictions that may apply to the program you are completing.
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