I - CARE

Service To Others

The experience students and other constituents have with employees  has a direct impact on their perception of the level quality and caring extended by the University as a whole.  Often times, people are unaware of the "image" their behaviors present to others, and while we are certain all employees approach their work with only the best of service quality at heart, their expression of that intent is often not observed by others.

Service training will be focused on how to better interact and communicate with others.  Attention to supportive problem-solving, the effective management of stressful encounters with others, techniques of de-escalation and positively-oriented approaches will be stressed.  As a result of the training, employees should see a reduction in stress and a significant increase in positive outcomes of interaction with others.

We are pledged to providing service to our constituents that far exceeds the level maintained by other institutions of higher education.