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ISU:
Investing in Satisfaction and Understanding
The rules of work are
changing. We’re being judged by a new yardstick: not
just by how smart we are, or by our training and
experience, but also in the way we handle ourselves and
each other. - Goleman, 1998
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Investing in
Satisfaction and
Understanding
Statisticians refer to a
phenomenon of
"regressing to the mean"
as a condition where
individual and
organizational
performance and outcomes
move toward statistical
"normalcy" or average
over time when "things"
are left to themselves.
In the case of ISU, it
can be assumed that the
quality of programming,
support and services we
offer students and other
constituents are fairly
equal to those offered
by other institutions of
higher education in the
state and across the
region.
Ordinarily, being
"average" is sufficient,
But when one considers
the current economic
condition of the state,
demands for more highly
qualified graduates
entering the workforce,
an increasing number of
educational institutions
available to students,
and a smaller pool of
potential students from
which to draw, it is
easy to see that
"average" is no longer
sufficient to assure
quality programming and
institutional longevity.
For these reasons,
Indiana State University
is moving toward an
intentional program of
employee training in the
three overlapping yet
distinct areas of
Specific information
regarding each of the
training areas can be
found by "clicking" any
one of the three areas
above. |
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POINTS OF
SYCAMORE PRIDE
Indiana State University has an enormous number of
opportunities, programs, supports and successes that are
all to often "hidden" from the many constituents the
institution serves. The I-CARE
Advisory Panel is constructing a list of the Points of
Sycamore Pride and needs your help.
If
you, your unit, or another unit you know of has
distinguished itself in successes, unique programs or
other activities, please let us know by sending us an
e-mail through this link:
Points of Sycamore Pride
It is imperative that
we approach the issue of professional training and
development using the same principles of good
relationship management, through congruency, positive
regard for everyone and empathic understanding of the
others' experience. |
