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Employee Development

Overview ISU Supervisory Certification Series Other Training Opportunities

Our training workshops develop insight and options in the areas of customer service, communication, leadership, personal effectiveness, and supervision. We will also work with individual departments throughout the University to offer custom-tailored training workshops to help achieve their primary team goals.

Our training and development programs are designed to improve individual and organizational performance in addition to assisting Indiana State University in achieving its overall institutional goals. Some of these programs have been carefully developed to assist employees increase their effectiveness by gaining greater knowledge of the university's operations.

ISU Supervisory Certification Series

Solidly based in management theory and practice, these courses examine the critical role and functions of a manager/supervisor. The goal is to help ISU leaders, and potential ISU leaders, develop a professional approach to supervising others. By the end of the training, participants will be well prepared, and certified by the University to lead a team efficiently and effectively in order to achieve organizational objectives.

The ISU Supervisory Certification Series consists of 10 total classes to achieve certification. Its main objective is created with the flexibility of your work schedule in mind. There is no deadline to completion. Take as many courses as you would like in the amount of time that you have to dedicate to certificate completion. The majority of these courses can be experienced in the classroom setting or in an online format that can be accessed from any computer.

*It is important to note that all courses listed below can be taken at any time by anyone, even if you are not interested in obtaining the "Supervisory Certification" completion.

All classes are open to the general campus. Please see available times on the calendar function for attendance registration options.

The Seven Core Courses Required For ISU Supervisory Certification Include:

Effective Discipline -- Course length: 4 Hours
Introduces you to learning effective techniques for addressing problem behavior. Using communication skills, you will learn how a manager works to preserve the individual's self-respect and encourage the best kind of discipline - self-discipline.

Essential Skills of Communicating -- Course length: 4 Hours
Helps you learn the latest techniques in developing effective communication skills-improving their performance and increasing the productivity of the team and the organization.

Essential Skills of Leadership -- Course length: 4 Hours
Focuses on building a foundation that enables team leaders to manage their team toward to a shared goal: achieving the organization's strategic objectives. Throughout the workshop participants will review case studies, participate in group discussions, practice new skills and receive immediate feedback.

FMLA/ADA/Workers Compensation Overview -- Course length: 4 Hours
As a supervisor, or potential supervisor of the University, you are responsible for knowing basic legal information that may affect your employees' well-being. This course gives you a brief policy overview of three very important topics to help you make necessary decisions and act accordingly to the immediate needs of your employees.

The Family and Medical Leave Act (FMLA) of 1993 requires all employers with more than 50 employees to provide up to twelve (12) weeks of unpaid, job-protected leave during any twelve-month period to "eligible" employees for certain family and medical reasons. In all cases, the twelve-month period will begin the first day FMLA leave begins.

The Americans with Disabilities Act of 1990 (ADA) makes it unlawful to discriminate in employment against a qualified individual with a disability. The ADA also outlaws discrimination against individuals with disabilities in State and local government services, public accommodations, transportation and telecommunications. This booklet explains the part of the ADA that prohibits job discrimination. This part of the law is enforced by the U.S. Equal Employment Opportunity Commission and State and local civil rights enforcement agencies that work with the Commission.

Employees of the University are covered under Workers Compensation for injuries incurred while engaged in regular assigned duties, and claims are processed in accordance with the State of Indiana workers compensation statutes. The benefits received for such injuries are dependent upon the nature of the injury, the duration and extent of disability, and the cost of medical and surgical expenses.

Sexual Harassment and Diversity in the Workplace -- Course length: 4 Hours
Indiana State University has long been committed to the principles of nondiscrimination and is firmly and unequivocally committed to the creation of a culturally diverse community. In preventing discrimination, The Offices of Affirmative Action, Diversity and Human Resources strive to provide the ISU community with proactive training and tools that eliminate potential harm and prevent workplace disruption.

Sycamore Service; ISU's Approach to Exceptional Service -- Course length: 3½ Hours
In this ISU exclusive customer service course, you'll learn ways to instill your team with a sense of pride and passion that is certain to help exceed expectations. Quality service is an aspect of business integral to our University, and that's because we all share a common trait: every one of us has needs, wants, and emotions. The ability of your employees to anticipate and react to these traits is a major step towards providing great quality service. Topics covered include: Leadership Excellence, Vision, Structure and Process, Involvement and Partnering, Commitment, Organizational Culture, ISU's Quality Standards, and the Customer Approach.

Supporting Change -- Course length: 4 Hours
Helps you learn to understand and to interpret change. By understanding it, managers can more clearly communicate change to their team. This clear communication helps to reduce misunderstanding and anxiety. It also helps the change initiative gain acceptance more quickly - minimizing lost productivity and decreased performance.

--Then Select Three Elective Courses From Any of the Following:

Coaching Job Skills -- Course length: 4 Hours
Designed to help you learn how to effectively coach individuals through a process of observation, analysis and communication. By carefully planning one-on-one discussions, managers can have the greatest impact and gain individual commitment to achieving results.

Communicating Up -- Course length: 4 Hours
Learn the importance of effective communication as a leader so that a desired result is achieved with your team.

Delegating -- Course length: 4 Hours
Helps you master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, you can use delegating to develop team members' skills and abilities.

Developing Performance Goals and Standards -- Course length: 4 Hours
Unless managers and team leaders are successful in spelling out the organizations specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.

Discovering Diversity Mastery Profile -- Course length: 4 Hours
Designed to help individuals look honestly at themselves to identify attitudes and behavior that stand in the way of teamwork, the Discovering Diversity Profile provides a safe way to explore the complex, powerful issues surrounding diversity.

Improving Work Habits -- Course length: 4 Hours
Helps you master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, you can use delegating to develop team members' skills and abilities.

Managing Complaints -- Course length: 4 Hours
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Providing Performance Feedback -- Course length: 4 Hours
This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.

Time Mastery Profile -- Course length: 4 Hours
Is a unique tool that provides people with a complete, self-directed assessment of their current time management effectiveness. Learners then use the built-in workbook as a frame work to develop customized strategies for skills improvement.

Other Training Opportunities

DISC - Personality Profile Workshop -- Course length: 1 Hour
Productivity and teamwork are critical to the success of every organization, but often personality clashes among employees, supervisors and managers can have a negative effect on the team. Everyone has a personality - some stronger than others - and sometimes clashing personalities grow into major disruptions. The DISC training workshop is a fun and quick method designed to give your team members the tools and people skills they need to understand and appreciate the differences in the people they work with. The DISC model is comprised of four primary behavioral styles: D, I, S and C. Each style is very different, and each style comes with built-in conflict toward each of the other styles. Which style is best? The model doesn't focus on good or bad. What is good is the ability to understand, communicate with, and appreciate someone whose style is different from yours. This quick and fun training is ideal for a team meeting!

Webinar Wednesdays -- Course length: 1 Hour +
The Training and Development area will be hosting "Webinar Wednesdays". These sessions will take place during one Wednesday of each month, highlighting different topics of interest to the campus-community.

A "webinar" is a web-based seminar. Just as you would attend a seminar or conference and learn from experts, you can learn through webinars online. These sessions will be delivered by a presenter online with limited audience interaction, such as in a webcast that is projected onto a screen for multiple viewers. A webinar may include polling and question & answer sessions to allow full participation between the audience and the presenter. In some cases, the presenter may speak over a standard telephone line, while pointing out information being presented onscreen in the Human Resources conference room. Topics and dates will be announced as they are made available.