Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Technology Assistance Group Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Help DeskBlackboard Login Download Software

OIT News


Adobe Creative Cloud Software Now Available for University Owned Faculty and Staff Computers

Indiana State University has signed a licensing agreement with Adobe which allows additional installs of Acrobat
Professional and Creative Cloud products.

Adobe Creative Cloud – If you are a user of Adobe Creative Cloud there are a limited number of licenses
available for the entire Creative Cloud suite or individual programs to be installed on University owned
computers. To have Adobe Creative Cloud installed, fill out the form located at Adobe Creative Cloud
software request
and then select the submit form at the bottom of the page.

Adobe Creative Cloud includes: Acrobat Pro, After Effects(64 bit version only), Audition,  Bridge, Dreamweaver,
Edge Animate, Exchange Panel, Extendscript Toolkit, Extension Manager, Flash Builder Premium Edition, Flash
Professional, Fireworks, Gaming SDK, Illustrator, InCopy, InDesign, Lightroom, Media Encoder(64 bit version only),
Muse, Photoshop, Prelude, Premiere Pro(64 bit version only), Scout(64 bit version only) and SpeedGrade(64 bit
version only).

Acrobat Professional – Also under the new license agreement, Acrobat Professional (used to view and
create PDF’s) can be installed on any ISU owned computer.  Since the software can only be installed on ISU owned
computers it will not be added to the OIT Software Downloads site.

To install this software on your computer follow these instructions:

  1. Click on this link http://appcatalog.indstate.edu to go to the Software Center
  2. Click on the install button for Adobe Acrobat XI Pro at the bottom of the page
  3. Follow the prompts

If you have any issues or questions, please contact TAG at 812-237-2910.

Webmail Interface Help

After a recent upgrade to the campus e-mail system the Office of Information Technology has received several complaints from users who were having difficulty navigating the new look and feel of the webmail interface. An overview of the new layout and links to further information can be found at http://indstate.edu/oit/universal/outlookupdate2015.php

Lenovo Superfish Update February 23, 2015:

You may have heard that Lenovo consumer brand laptops were shipped with an app called “Superfish” which is considered a security risk by the industry. Lenovo consumer brand computers shipped between September 2014 and January 2015 contained the Superfish app, but it has been confirmed by our Lenovo representative it did not affect any business class products purchased by ISU. OIT reimages all computers shipped to Indiana State University including scholarship laptops which would remove any programs or apps installed by Lenovo. For additional information about the adware Superfish, please visit http://news.lenovo.com/article_display.cfm?article_id=1929.

If you have concerns that you may have the Superfish app you can visit http://support.lenovo.com/us/en/product_security/superfish_uninstall for uninstall instructions or contact the OIT TAG at 812-237-2910 for assistance.

Windows 10 is on the way!
Windows 8 promotional image

In September, Microsoft unveiled the ‘technical preview’ version of Windows 10.  The ‘technical preview’ was made available for download and testing so IT groups could make sure the new version of Windows is compatible with other software.  At Indiana State University, the OIT department has a Desktop Operating System Testing (DOST) team, consisting of 13 technical people, who have tested this early preview version of the software.  The team has tested approximately 100 software packages using the ‘technical preview’ version on Windows machines (laptops - touchscreen and not – and desktops) and Mac’s.  We tested on some tablets, such as Yoga and Surface Pro 3.  So far, no problems have been discovered.

Many people are wondering why Microsoft ‘skipped’ Windows 9.  It could be they wanted to distance themselves from Windows 8 and 8.1 by going to double digit numbers, but the truth is, we don’t know. By creating media interest, with many publications and websites speculating why Windows 9 was skipped, Microsoft gets lots of extra attention.

The next version of the ‘technical preview’ is rumored to be available for testing around January 21, 2015. Microsoft has scheduled a special event, titled ‘The Next Chapter’, on that date.  The DOST team will download this version and test, just as we did the first version.  OIT must ensure that installation of new versions of operating systems do not negatively impact the ISU user community. 
One of the most anticipated features of Windows 10 is the return of the Start menu, which was missing from Windows 8 and 8.1 (OIT will continue to support Windows 7 and 8.1 until the campus is ready to move to Windows 10).  The Start menu will have the more traditional display, like Windows 7, plus the tiles that came with Windows 8.  The user will be able to customize their view of the Start menu.  Another big plus is the operating system is usable on a wide range of devices, from PCs to tablets to smart phones.

Once the Release to Manufacturer (RTM) version of Windows 10 is available (current estimate is the middle of 2015), the DOST team will expand to include some campus professionals, both Faculty and Staff.  So, even when the RTM version is available, more testing will be needed to confirm that Students, Faculty and Staff can function without issue in the new Windows 10 environment.
If you have downloaded the ‘technical preview’ version of Windows 10, and have feedback you would like to share, please contact OIT at ISU-OITFeedback@mail.indstate.edu.  We would like to know your opinions and concerns.


 



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Reports of issues with Wireless ISU-SECURE authentication and connections.


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Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu