Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Help Desk Blackboard Login Download Software

OIT News


Acrobat Pro Now Available for All University Computers


Adobe Acrobat Pro logo image

Currently university owned equipment has Adobe Reader preinstalled which allows the viewing of pdf documents
but not the creation or editing of this file type. While some units may have older versions of Acrobat Professional
or alternative products such as CutePDF which provide similar abilities an all-in-one solution is now available.
Thanks to a new license agreement, our university community has access to the most recent version of the PDF
creation software from the company that invented the format. For those of you who wish to use make use of this
software but may not have experience working with the product there are training videos available through
Sycamore E-Learning in the ISU Portal.

Adobe Acrobat Professional is now available for installation on ISU owned (and property tagged)
Faculty and Staff computers. To install this software on your computer follow these instructions:

1. Click on this link http://appcatalog.indstate.edu to go to the Software Center
2. Click on the install button for Adobe Acrobat XI Pro at the bottom of the page
3. Follow the prompts 

New OIT Support Phone Number

Effective Monday November 17th the OIT Support Number (x2910) will present callers with a selection of options to access all major customer-facing IT support services, rather than connecting only to our general support center. This change will allow our customers calling this number for support to be routed to the services they need directly (such as Blackboard or classroom support), rather than having to go through an intermediary. We believe this will allow customers to reach support resources more quickly in many cases. If you already reach those services by calling them directly, you will experience no impact. If you would like to provide feedback, please contact Lisa Spence at x9604.


OIT News Archive

 

OIT E-Fliers are now available for download! OIT Summer Changes and the OIT Service Reminders documents. Feel free to print and distribute to your department and constituents.


 

Skillsoft (Sycamore eLearning)

We are currently experiencing issues with Skillsoft (Sycamore eLearning). Outstanding issues that Skillsoft is currently working on include:

  1. We still have some folks on campus, who are not able to access the site, due to an outdated version of Java still installed on their computer. You will have to call the Help Desk at x2910 for assistance.

  2. For full Mobile Compatibility: Tablets are the ONLY Mobile Devices that are currently working, for this functionality, and not smartphones.

  3. The PREFERRED Browser for full-access of this new version 8.0 is either Firefox OR Internet Explorer. (This is what they recommend for full functionality)

  4. MAC users are currently UNABLE to access this new version of the system

*It is important to note that all of these issues are currently under development by Skillsoft to give everyone full compatibility access.

These learners also have the ability to contact Skillsoft directly under the QUICKLINKS tab at the top of the screen, then select, SUPPORT. They can then choose LIVE SUPPORT, EMAIL Skillsoft at: support@skillsoft.com or CALL 1-866-754-5435.



We hope the summer has been treating you well and that you are as excited as we are to begin a new semester.

OIT would like to remind you that data security is vitally important and that keeping Windows up to date is one of the easiest ways to help keep your computer safe and protect ISU’s data. Please make some time to fully update Windows to help reduce problems at start of school and increase security overall. If you need some help performing Windows updates visit the link below to read through the instructions and ensure you have the latest security patches and other updates:

http://indstate.edu/oit/security/windowsupdates.php

In preparing for the upcoming semester OIT has been monitoring the current environment and found that Windows Updates are not consistently applied across campus. OIT is now deploying tools that will allow us to more closely manage software and patches for end user machines. We will use these tools in the near future to highlight the need for you to apply Windows updates, and to automate updates in a way that does not disturb your ability to do work but will keep your computer patched against security threats and software glitches.

If you have questions please call the Help Desk at x2910 or speak with your area Consultant.

If you have concerns about this requirement or any questions about OIT’s stance on information security for the campus, please call Lisa Spence, CIO at x9604.

Thank you.

When using the badges in Portal to create a Help Desk ticket make sure you are using the right one. Using the wrong badge can cause delays in your issue being looked into:

Use the Help Desk Self-Services for general computer/account support. Think "things I would call or email the Help Desk about".Use the OIT Projects Request for formal requests to OIT for projects your Department needs looked into.

KeePass Password Management Software
Most users have many different accounts and passwords for applications and services. With increases in password strength and password expiration policies it is important to have a secure way to organize and remember passwords. To help solve this issue the Office of Information Technology is recommending password managed software called KeePass. KeePass is a free open source password manager, which helps you to manage your passwords in a secure way. You can put all your passwords in one database, which is locked with one master key or a key file. So you only have to remember one single master password or select the key file to unlock the whole database. The databases are encrypted using the best and most secure encryption algorithms currently known.

KeePass can be downloaded from the following site url; (http://keepass.info/download.html Download the latest professional edition).

For questions, go to http://www.indstate.edu/oit/security/keepassinstructions.php or contact isusec@indstate.edu.





Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu