Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Classroom and Academic Facilities Support

This service area includes support for academic/instructional facilities, specifically classrooms with technology, classroom computer labs and open computer labs, and other student technology spaces such as laptop classrooms, satellite spaces, technology for open use in the Library, etc.

Services	OIT Service Activities	Service Level
Classroom Support	Resolve a Problem with Technology in a Classroom	Address immediately – use the Hotline phone in the classroom to call for support. Resolution on a best effort at the time of reporting. Involved problems may take longer.
	Provide Training on Classroom Technology	Response to request within 2 business days. Training scheduled at a mutually agreed on time and classroom availability.
	Create a Technology-enhanced Classroom (Add Technology to a Classroom that Doesn’t Have It)	Submitted requests require consultation with department and OIT. Design, installation, and testing dependent on room and staff availability.
	Add Component to a Technology-enhanced Classroom	Should be requested prior to semester with sufficient lead time for consultation, purchase, and integration
	Add Software to the Instructor’s Station in a Technology-enhanced Classroom	Should be requested prior to semester and added once purchase/license rights obtained. Added during semester on exception basis
	Upgrade Software to the Instructor’s Station in a Technology-enhanced Classroom	Prior to semester based on upgrade scheduling
	Refresh Hardware in Technology-enhanced Classrooms	Every Four Years Unless Specific Situations Require
	Upgrade Hardware in Technology-enhanced Classrooms	Prior to semester based on upgrade scheduling
	Upgrade Software Image in Technology-enhanced Classrooms	Prior to semester based on upgrade scheduling
	Consult on Classroom or Instructional Technology Needs	Response to request within 2 business days. Results on a best effort schedule
	Govern IT Decisions Related to Classroom Technology and Support	Classroom Improvement Team submits improvement plan with timeline suggestion.
Classroom Computer Lab Support	Resolve a Problem in a Lab	Critical Issues - Immediately Non-critial Issues - Response to Request Within 1 Business Day
	Request to Use a Classroom Computer Lab – One Time/Few Times	Response to Request Within 1 Business Days
	Request to Schedule a Classroom Computer Lab for an Upcoming Semester	Requests should be made during classroom scheduling period each semester through the Registrar
	Refresh Hardware in Existing Classroom Computer Labs	Annually - Prior to semester based on upgrade schedule.
	Add Software to an Existing Classroom Computer Lab	Request and provide software 6 weeks prior to start of each semester. Any request after that period will be accommodated as time permits during the semester.
	Upgrade Software in an Existing Classroom Computer Lab	Prior to Semester Based on Planning
	Create a New Classroom Computer Lab	Annual planning process through the instructional technology committee
Open Computer Labs - Library	Support for Library Open Labs	Provided by Cunningham Memorial Library Staff
Open Computer Labs - Other	Support for the Science Lab	Critical Issues - Immediately Non-critical Issues - Response to request in 1 business day
	Support for the Mac Lab	Critical Issues - Immediately Non-critical Issues - Response to request in 1 business day
Technology in Library	Media:Scape Group Project Technology	Provided by Cunningham Memorial Library Staff
	Student Presentation Rehearsal Room	Provided by Cunningham Memorial Library Staff
Student Printers	Provide Support for Student Printing	Immediately
Satellite Laptop Use Locations	Provide Support for Casual Laptop Use in Locations Around Campus	Annual Planning Process

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Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu