Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Holiday and Summer Hours

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Computer Operations

Services	OIT Service Activities	Service Level
Restore a Deleted File or Directory	Restore Using CommVault	1 Business Day
Enable a Computer to Access the Campus Network	Add a DHCP Entry	4 Hours (M-F)
Physically Install a New Server	Mount a Server in Rack and Power It	1 Business Day
Server Problem Reports	Diagnose Problem, Commence Corrective Action	Within 1 Hour
Batch Job Processing Requests (UC4)	Special UC4 Queue Processing	Immediate Response, as Requests are Made
Allow Access to OIT Computing Spaces	Add User to C-Cure System, Assign Job	2 Hours (M-F)
Assign an RSA Token to a User	Add User to RSA Database, Assign Token	2 Business Days
Help Desk Duties	Rollover Number for the Help Desk	As Needed

normal All systems normal.

Check Systems >>

Events & Training

What's New in Blackboard 9.1 SP11
A demonstration of new features available in Blackboard. Please bring your laptop if you would like to follow along.

Workshop schedule:
Monday, 5/13, 9am – 10:30am, Library 230
Wednesday, 5/15, 12:30 – 2:00pm, HMSU 227
Thursday, 5/16, 9am – 10:30am, Library 230

Register for a time here: http://challenger.indstate.edu/blackboard/workshop/user/

Additional times as well as online sessions will be added throughout the Summer.

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu