Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Computer Operations

Services OIT Service Activities Service Level
Restore a Deleted File or Directory
 
Restore Using CommVault
 
1 Business Day
 
Enable a Computer to Access the Campus Network Add a DHCP Entry
 
4 Hours (M-F)
 
Physically Install a New Server
 
Mount a Server in Rack and Power It
 
1 Business Day
 
Server Problem Reports
 
Diagnose Problem, Commence Corrective Action
 
Within 1 Hour
 
Batch Job Processing Requests (UC4)
 
Special UC4 Queue Processing
 
Immediate Response, as Requests are Made
 
Allow Access to OIT Computing Spaces
 
Add User to C-Cure System, Assign Job
 
2 Hours (M-F)
 
Assign an RSA Token to a User
 
Add User to RSA Database, Assign Token
 
2 Business Days
 
Help Desk Duties
 
Rollover Number for the Help Desk
 
As Needed
 


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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