Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Technology Assistance Group Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Computer Operations

Services OIT Service Activities Service Level
Restore a Deleted File or Directory
 
Restore Using CommVault
 
1 Business Day
 
Enable a Computer to Access the Campus Network Add a DHCP Entry
 
4 Hours (M-F)
 
Physically Install a New Server
 
Mount a Server in Rack and Power It
 
1 Business Day
 
Server Problem Reports
 
Diagnose Problem, Commence Corrective Action
 
Within 1 Hour
 
Batch Job Processing Requests (UC4)
 
Special UC4 Queue Processing
 
Immediate Response, as Requests are Made
 
Allow Access to OIT Computing Spaces
 
Add User to C-Cure System, Assign Job
 
2 Hours (M-F)
 
Assign an RSA Token to a User
 
Add User to RSA Database, Assign Token
 
2 Business Days
 
Technology Assistance Group Duties
 
Rollover Number for the Technology Assistance Group
 
As Needed
 


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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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