Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: E-Mail and Collaboration Tools

This service includes hardware, service and support associated with the provisioning, use and protection of student, faculty and staff e-mail. It also includes the support of collaboration tools such as SharePoint and Microsoft Project.

Services	OIT Service Activities	Service Level
E-Mail – Faculty/Staff	Resolve a Problem	Response Within 1 Hour
	New E-mail Access	Provided at Hire
	Answer a Question	FAQs
	Upgrade E-mail Functionality	As Vendor Releases Available
	Protect Against Spam	Constantly
	Archive E-mail	Daily or as Set Up by User
	Backup E-mail	Daily
	Restore E-mail	On Request, with Limits
	Remove E-mail Accounts: Tenured Faculty Terminating	As Occurs
	Remove E-mail Accounts: Multi-year Contract Faculty Terminating	As Occurs
	Remove E-mail Accounts: One-year Contract Faculty Terminating	As Occurs
	Remove E-mail Accounts: Faculty Retiring	As Occurs
	Remove E-mail Accounts: Staff Terminating	As Occurs
	Remove E-mail Accounts: Staff Retiring	As Occurs
E-Mail – Student	Resolve a Problem	Response Within 1 Hour
	New E-mail Access	Provided when Admitted
	Answer a Question	FAQs
	Upgrade E-mail Functionality	As Vendor Releases Available
	Protect Against Spam	Constantly
	Archive E-mail	As Set Up by User
	Backup E-mail	Daily
	Restore E-mail	On Request, with Limits
Sharepoint	Set Up a SharePoint Site	Within 2 Business Days
	Grant Access to a SharePoint Site	Within 2 Business Days
	Facilitate SharePoint Community of Practice	3 – 4 times per Year, and Through SharePoint Users Group Team Site
Project	Set Up a Project Account	Within 2 Business Days
	Facilitate Project Community of Practice	Through OIT PMO

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu