Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Service Area: Faculty/Staff Office Productivity Support

This service area includes support for hardware, software and services associated with workstations and peripherals used by faculty and staff for their primary activities. Elements include desktops, laptops, tablets, and other devices used for personal computing; printers; mobile devices; and standard office and enterprise applications such as Microsoft Office.

Note: Services related to connectivity and office e-mail and collaboration software are covered in the Network and E-mail and Collaboration Tools services areas of this catalog.

Services OIT Service Activities Service Level
Workstation hardware

 
Define Workstation Hardware Standards (Also See Standard Workstation Hardware Here)
 
Annual Process

 
  Procure Hardware for New Faculty – Tenure Track and Multi-Year Contract
 
At Hire

 
  Procure Hardware for New Faculty – One-Year Contract
 
At Hire

 
  Procure Hardware for New Faculty – New Employee

 
At Hire

 
  Procure Hardware for New Faculty – New Position

 
At Hire

 
  Refresh Hardware - Faculty

 
Every Four Years

 
  Refresh Hardware - Staff

 
Every Four Years

 
  Upgrade Hardware or Add Component – Faculty

 
As Needed; 2 – 4 Weeks Depending on Component

 
  Upgrade Hardware or Add Component – Staff

 
As Needed; 2 – 4 Weeks Depending on Component

 
  Re-image Existing Workstation for New Staff

 
At Hire

 
  Resolve a Hardware Problem

 
1 Business Day Response; Resolution Time Depends on Problem; Spares Available as Workaround
Workstation Software

 
Define Workstation Software Standards (Also See Standard Software Here)
 
Annual Process

 
  Install Standard Software Image

 
Provided with New Workstations

 
  Add Standard Software (Addition to Initial Image)

 
1 Week

 
  Purchase Non-standard Software

 
Depends on Software

 
  Upgrade Standard Software

 
1 Week When Requested

 
    Individually; or Upgraded as Part of Planned Campus-level Project
 
  Resolve Problem with Standard Workstation Software
 
2 Business Day Response; Resolution Time Depends on Problem
 
  Provide Training on Standard Workstation Software

 
Online Training Available 24/7

 
Printers

 
Procure Individual Printer

 
2 Weeks

 
  Procure Departmental Printer

 
2 Weeks

 
  Upgrade Individual Printer

 
2 Weeks

 
  Upgrade Departmental Printer

 
2 Weeks

 
  Resolve Problem - Individual Printer

 
4 Business Days

 
  Resolve Problem - Departmental Printer

 
1 Business Day

 
Mobile Devices

 
Define Standards for Tablets (Also See Standard Tablet Hardware Here)
 
Annual Process

 
  Procure Tablet Device

 
2 Weeks

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (Android)
 
2 Business Days

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (iOS)
 
2 Business Days

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (Windows)
 
2 Business Days

 
  Set Up ISU Mobile App

 
2 Business Days

 
  Resolve Problem with Tablet/Mobile Device

 
2 Business Days

 


System Alerts

moderate alertNetwork
The link to Memorial Stadium is having issues. Network Engineering is investigating the problem.


Printer Alerts

moderate alertMills Hall lobby
Relocated Due to LEAP Event

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

Heading - Link Area 1

Heading - Link Area 2

Heading - Link Area 3

Heading - Link Area 4