Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Faculty/Staff Office Productivity Support

This service area includes support for hardware, software and services associated with workstations and peripherals used by faculty and staff for their primary activities. Elements include desktops, laptops, tablets, and other devices used for personal computing; printers; mobile devices; and standard office and enterprise applications such as Microsoft Office.

Note: Services related to connectivity and office e-mail and collaboration software are covered in the Network and E-mail and Collaboration Tools services areas of this catalog.

Services	OIT Service Activities	Service Level
Workstation hardware	Define Workstation Hardware Standards (Also See Standard Workstation Hardware Here)	Annual Process
	Procure Hardware for New Faculty – Tenure Track and Multi-Year Contract	At Hire
	Procure Hardware for New Faculty – One-Year Contract	At Hire
	Procure Hardware for New Faculty – New Employee	At Hire
	Procure Hardware for New Faculty – New Position	At Hire
	Refresh Hardware - Faculty	Every Four Years
	Refresh Hardware - Staff	Every Four Years
	Upgrade Hardware or Add Component – Faculty	As Needed; 2 – 4 Weeks Depending on Component
	Upgrade Hardware or Add Component – Staff	As Needed; 2 – 4 Weeks Depending on Component
	Re-image Existing Workstation for New Staff	At Hire
	Resolve a Hardware Problem	1 Business Day Response; Resolution Time Depends on Problem; Spares Available as Workaround
Workstation Software	Define Workstation Software Standards (Also See Standard Software Here)	Annual Process
	Install Standard Software Image	Provided with New Workstations
	Add Standard Software (Addition to Initial Image)	1 Week
	Purchase Non-standard Software	Depends on Software
	Upgrade Standard Software	1 Week When Requested
		Individually; or Upgraded as Part of Planned Campus-level Project
	Resolve Problem with Standard Workstation Software	2 Business Day Response; Resolution Time Depends on Problem
	Provide Training on Standard Workstation Software	Online Training Available 24/7
Printers	Procure Individual Printer	2 Weeks
	Procure Departmental Printer	2 Weeks
	Upgrade Individual Printer	2 Weeks
	Upgrade Departmental Printer	2 Weeks
	Resolve Problem - Individual Printer	4 Business Days
	Resolve Problem - Departmental Printer	1 Business Day
Mobile Devices	Define Standards for Tablets (Also See Standard Tablet Hardware Here)	Annual Process
	Procure Tablet Device	2 Weeks
	Set Up Mobile/Tablet Device to Connect to Campus E-mail (Android)	2 Business Days
	Set Up Mobile/Tablet Device to Connect to Campus E-mail (iOS)	2 Business Days
	Set Up Mobile/Tablet Device to Connect to Campus E-mail (Windows)	2 Business Days
	Set Up ISU Mobile App	2 Business Days
	Resolve Problem with Tablet/Mobile Device	2 Business Days

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu