Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Instructional Tools Support

This service area has two major goals:
1) Provide front-line, level 1 support for instructional tools such as Blackboard, Tegrity, and Collaborate to faculty and students
2) Provide training and assistance to students in the use of instructional tools in their classes
Our training and assistance are offered not only to students, but to faculty. We would like faculty to identify opportunities for us to offer training to students in their classes in a way that helps to promote student success but also reduces faculty workload – let us help you by training and helping your students!

(Standard channels to request a service include calling x7000, emailing blackboard-support@indstate.edu, and walk-in to the support center.)

Services	OIT Service Activities	Service Level
Blackboard	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	New Blackboard Access	Provided with Banner Access
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business days.
	Upgrade Blackboard	1 – 2 times per year (Dec, May, Aug)
	Govern IT Decisions Related to Blackboard	Instructional Tools Advisory Comm Meets 5 – 6 Times per Year
Tegrity	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	New Tegrity Access	Provided with Banner Access
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business days.
Collaborate	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	New Collaborate Access	Provided with Banner Access
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business day.
Respondus/Lockdown Browser	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	Software installation / update	Available on downloads.indstate.edu
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business days.
TurnItIn	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business day.
TurningPoint (Clickers)	Problem Reported	Reports through standard channels, during open hours, receive an immediate response. Messages left after hours will receive a response within two business hours. Reports coming through non-standard channels will be responded to at our best ability, but no timeline is guaranteed.
	Software installation &/or request instructor kit	Requests will be responded to within one business day.
	Answer a Question	FAQs available online. For questions not covered by FAQs, the response time is identical to problem reports.
	Training (Faculty Use)	Requests will be responded to within one business day.
	Training for Students	Requests will be responded to within one business day.
	Request a service	Requests will be responded to within one business day.
Qualtrics (Surveys)	Problem reported	Service & Support Tab on Qualtrics Website
	Answer a Question	Service & Support Tab on Qualtrics Website
	New Qualtrics Access – Faculty	1 Business Day
	New Qualtrics Access – Student	Initial Response in 1 Business Day; Final Access Depends on Faculty/Staff Sponsor Response
	Training (Limited, Faculty Only)	Response Within 2 Business Days

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu