Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Service Area: Network Engineer Services

Services OIT Service Activities Service Level
Wired Data Network Communication


 
Wired Data Network Communication Services in Campus Buildings

 
Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
  LAN Jack Activation – New Install


 
Respond Within 8 Business Hours


 
  LAN Jack – Check Jack Problem


 
Respond Within 8 Business Hours


 
  LAN Jack – Change Jack Issue


 
Respond Within 8 Business Hours


 
Wireless Data Network Communication


 
WiFi (Wireless Data Network Communication Services Throughout Campus

 
Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
Standard Network Support




 
Report of an Isolated (Edge Network) Problem or Outage



 
During Business Hours Response - 4 Hours to Acknowledge – 8 Hours to Repair or Seek Vendor Assistance. During Non-business Hours Response by 10:00 A.M. the Next Business Day.

 
  Report of a Wide Spread Problem or Outage Impacting a Building or a Section of Campus


 
During Business Hours – 1 Hour to Acknowledge and 8 Hours to Correct.


 
  Hardware Firewall Change


 
3 Business Days


 
  Request for Non-Standard Services

 
Initial Response to Schedule Consultation Within 5 Business Days

 


Printer Alerts

moderate alertMills Hall lobby
Relocated Due to LEAP Event

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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