Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Network Engineer Services

Services	OIT Service Activities	Service Level
Wired Data Network Communication	Wired Data Network Communication Services in Campus Buildings	Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
	LAN Jack Activation – New Install	Respond Within 8 Business Hours
	LAN Jack – Check Jack Problem	Respond Within 8 Business Hours
	LAN Jack – Change Jack Problem	Respond Within 8 Business Hours
	Report of an Isolated (Edge Network) Problem or Outage	During Business Hours Response - 4 Hours to Acknowledge – 8 Hours to Repair or Seek Vendor Assistance. During Non-business Hours Response by 10:00 A.M. the Next Business Day.
	Report of a Wide Spread Problem or Outage Impacting a Building or a Section of Campus	During Business Hours – 1 Hour to Acknowledge and 8 Hours to Correct.
	Hardware Firewall Change	3 business Days
		Initial Response to Schedule Consultation Within 5 Business Days
	WiFi (Wireless Data Network Communication Services Throughout Campus	Available 24 Hours a Day-7 Days a Week with the Exception of Pre-announced Preventative Maintenance and Nonscheduled Emergency Maintenance Activities
	Report of an Isolated (Edge Network) Problem or Outage	During Business Hours Response - 4 Hours to Acknowledge – 8 Hours to Repair or Seek Vendor Assistance. During Non-business Hours Response by 10:00 A.M. the Next Business Day.
	Report of a Wide Spread Problem or Outage Impacting a Building or a Section of Campus	During Business Hours – 1 Hour to Acknowledge and 8 Hours to Correct.

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu