Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Student Administration

This service area includes support, operation and enhancement of the systems that provide ISU’s major student processes, including: course registration, grade processing, course scheduling, financial aid processing, bursar (student accounts receivable and payment processing) functions, and general student information management.

Services	OIT Service Activities	Service Level
Banner	New Banner Web Access - Student	Provided When Admitted
	New Banner Web Access - Faculty and Staff	Provided at Hire
	New Banner Administrative Access - Faculty and Staff	2 Business Days (Requested by Department)
	Change Banner Access	2 Business Days
	Resolve a Problem with Banner Access	1 Business Day
	Resolve a Problem with Banner Function	Response in 1 Business Day; Resolution Depends on the Nature of the Problem
	Change Banner Functionality	Project Request Logged Within One Week; Completion Depends on Nature of Request
	Banner functional training	Provided by administrative areas
	Govern IT Decisions Related to Banner	Institutional Steering Committee Meetings Every Other Week
Credit/Payment Card Processing (Touchnet)	Resolve Problem with Payment Card Processing	Credit card problems should be directed to the Office of the Controller.
ImageNow	New ImageNow account access – faculty and staff	2 business days (requested by department)
	Change to ImageNow account access - faculty and staff	2 business days (requested by department)
	Implement office imaging	Project request logged within one week; completion depends on nature of request

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu