Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Service Area: Student Computing Support

This service area includes support for hardware, software and services associated with student laptops, whether they are provided as a scholarship by ISU, rented from ISU, or owned by the student but used on campus at ISU.

Services	OIT Service Activities	Service Level
Hardware/Software	Define Student Scholarship and Rental Laptop Hardware Standards	Annual Process
	Procure Student Scholarship and Rental Program Hardware	Annually
	Distribute Student Scholarship Laptops	Semi-annual, at Fall Semester move-in weekend and Spring Semester
	Rent Student Laptops	At the Beginning of each Semester
	Resolve a Problem with Student Wireless Access	Walk-in support / Call Help Desk
	Resolve a Virus/malware Problem on a Student Laptop	Walk-in support / Call Help Desk
	Resolve a Problem with an Application on a Student Laptop	Walk-in support / Call Help Desk
	Re-image Existing Workstation for New Staff	Call Help Desk
	Resolve a Hardware Problem	Walk-in Support for ISU-standard Laptops Under Warranty; Walk-in Support for other Laptops Provided on a “Best-effort” Basis
	IT support for New Students	Annually, During Fall Semester Move-in Weekend, OIT Provides a Specialized Effort and Location for Support to Students Who are Arriving for the First Time or Returning to Campus; See Campus Announcements and New Student Website
Printers	Provide Support for Student Printing	Walk-in support for print balance payments and printing issues
Mobile Devices	Set Up Mobile/Tablet Device to Connect to Campus E-mail (Android)	Walk-in support /Call Help Desk “best-effort”
	Set Up Mobile/Tablet Device to Connect to Campus E-mail (iOS)	Walk-in support /Call Help Desk “best-effort”
	Set Up Mobile/Tablet Device to Connect to Campus E-mail (Windows)	Walk-in support /Call Help Desk “best-effort”
	Set Up ISU Mobile App	Walk-in support /Call Help Desk
	Resolve Problem with Tablet/Mobile Device	Walk-in support /Call Help Desk “best-effort”

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Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu