Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Student Computing Support

This service area includes support for hardware, software and services associated with student laptops, whether they are provided as a scholarship by ISU, rented from ISU, or owned by the student but used on campus at ISU.

Services OIT Service Activities Service Level
Hardware/Software Define Student Scholarship and Rental Laptop Hardware Standards
 
Annual Process

 
  Procure Student Scholarship and Rental Program Hardware
 
Annually

 
  Distribute Student Scholarship Laptops

 
Semi-annual, at Fall Semester move-in weekend and Spring Semester

 
  Rent Student Laptops

 
At the Beginning of each Semester

 
  Resolve a Problem with Student Wireless Access

 
Walk-in support / Call Help Desk

 
  Resolve a Virus/malware Problem on a Student Laptop

 
Walk-in support / Call Help Desk

 
  Resolve a Problem with an Application on a Student Laptop
 
Walk-in support / Call Help Desk

 
  Re-image Existing Workstation for New Staff

 
Call Help Desk

 
  Resolve a Hardware Problem

 
Walk-in Support for ISU-standard Laptops Under Warranty; Walk-in Support for other Laptops Provided on a “Best-effort” Basis
  IT support for New Students



 
Annually, During Fall Semester Move-in Weekend, OIT Provides a Specialized Effort and Location for Support to Students Who are Arriving for the First Time or Returning to Campus; See Campus Announcements and New Student Website
Printers

 
Provide Support for Student Printing

 
Walk-in support for print balance payments and printing issues
Mobile Devices

 
Set Up Mobile/Tablet Device to Connect to Campus E-mail (Android)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (iOS)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (Windows)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up ISU Mobile App

 
Walk-in support /Call Help Desk

 
  Resolve Problem with Tablet/Mobile Device

 
Walk-in support /Call Help Desk “best-effort”

 


System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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