Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Service Area: Student Computing Support

This service area includes support for hardware, software and services associated with student laptops, whether they are provided as a scholarship by ISU, rented from ISU, or owned by the student but used on campus at ISU.

Services OIT Service Activities Service Level
Hardware/Software Define Student Scholarship and Rental Laptop Hardware Standards
 
Annual Process

 
  Procure Student Scholarship and Rental Program Hardware
 
Annually

 
  Distribute Student Scholarship Laptops

 
Semi-annual, at Fall Semester move-in weekend and Spring Semester

 
  Rent Student Laptops

 
At the Beginning of each Semester

 
  Resolve a Problem with Student Wireless Access

 
Walk-in support / Call Help Desk

 
  Resolve a Virus/malware Problem on a Student Laptop

 
Walk-in support / Call Help Desk

 
  Resolve a Problem with an Application on a Student Laptop
 
Walk-in support / Call Help Desk

 
  Re-image Existing Workstation for New Staff

 
Call Help Desk

 
  Resolve a Hardware Problem

 
Walk-in Support for ISU-standard Laptops Under Warranty; Walk-in Support for other Laptops Provided on a “Best-effort” Basis
  IT support for New Students



 
Annually, During Fall Semester Move-in Weekend, OIT Provides a Specialized Effort and Location for Support to Students Who are Arriving for the First Time or Returning to Campus; See Campus Announcements and New Student Website
Printers

 
Provide Support for Student Printing

 
Walk-in support for print balance payments and printing issues
Mobile Devices

 
Set Up Mobile/Tablet Device to Connect to Campus E-mail (Android)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (iOS)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up Mobile/Tablet Device to Connect to Campus E-mail (Windows)
 
Walk-in support /Call Help Desk “best-effort”

 
  Set Up ISU Mobile App

 
Walk-in support /Call Help Desk

 
  Resolve Problem with Tablet/Mobile Device

 
Walk-in support /Call Help Desk “best-effort”

 


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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