Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Holiday and Summer Hours

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.

Telecommunication Services

Services	OIT Service Activities	Service Level
Office Voice	Install New Phone Line	14 Business Days
	Move a Phone Line	14 Business Days
	Deactivate a Phone Line	14 Business Days
	Change Phone Line Billing	3 Business Days
	Resolve Problem with Phone	2 Business Days
Emergency Phone	Install New “Blue Phone”(this does not include emergency blue light phones installed at many outdoor campus locations)	14 Business Days
	Report a Problem	Resolution Within 2 Business Days
Cable TV	Report a Problem	Reported to Time Warner Cable Within 1 Business Day (Note: This Service is Provided by Time-Warner Cable, so Their Service Response Times Apply)
Voice Mail	Report a Problem	Resolution Within 2 Business Days
	Provide Instructions for Using Voice Mail	Online Documentation Available 24/7 or Available via Email in 1 Business Day
	Resolve Problem with Voice Mail	1 Business Day
	Add Voice Mail	2 Business Days
Call Handling Applications (e.g. Contact Center)	Resolve a Problem	Response Within 4 Hours (Note: This service is provided by VDS, so their Service Response Times Apply)
	Install a New Call Handling Application	Initial Response to Define Project Within 5 Business Days
	Consult on Call Handling Applications	Initial Response to Schedule Consultation Within 5 Business Days
	Provide Training on Call Handling Applications	Initial Response to Define Training Needs Within 5 Business Days (Note: This service is provided by VDS, so their Service Response Times Apply)

System Alerts

moderate alert Blackboard
Tegrity is experiencing login issues. A temporary work-a-round has been posted in 'My Announcements' on the Blackboard homepage. The vendor has been contacted and the problem is expected to be resolved by 10:00am Thursday, June 20.

moderate alert Network
The wireless environment may experience a brief interruption in service of less than 5 seconds. User may experience a drop in connection and should immediately reconnect. OIT is working with the vendor to resolve this issue.

Printer Alerts

high alert Student Services Building - 2nd floor
This printer is temporarily unavailable due to a room remodel.

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Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu