Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Holiday and Summer Hours

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Strategic Plan

Academic Services

Vision

The Academic Services Department in the Office of Information Technology strives to seamlessly integreate technology in to the academic environment for faculty and student use.

Mission

The Academic Services Department will assist faculty and students with technology needs by promoting and supporting the use of instructional tools, providing direct customer support and engaging input and guidance from users to achieve a holistic balance in academic pursuits.

Service Offerings

Instructional Tools Support

Student Computer Support

Instructional Spaces Support

Special Event Support

Yancy Phillips, Director

I have a Bachelor’s degree in Business Administration from Indiana State University and over twenty-three years of experience at ISU in various positions. I was hired as a hardware technician in September 1989 which included hardware, troubleshooting and repair. My duties also included installing some of the original network equipment in Root Hall and the old College of Business. Later I became the ERS Manager and had oversight for all network installs, troubleshooting and repairs on hardware across the campus. I managed a team of up to ten students and one full-time staff member. I later moved in to the Assistant Director of User Services position and then after two years was named the Director of User Services. My most recent position is the Director of Academic Services. This new position allows me to concentrate on technology to assist students and faculty in their academic pursuits.

Staff

Name	Title
Squire Allan Banfield	Classroom Services Manager
Kristie Bigler	Instructional Tools Support Manager
Anthony Certain	PC Support Specialist
Cheryl Cochran	Administrative Assistant
John Corey	Senior Electronics Technician
Tyler Cox	PC Support Specialist
Mark Ford	Computer Support Center Manager
David Gomula	Computer Manager
Wayne Hollowell	Technical Support Specialist
Pei-Yi Hu	Assistant Director
Lynn Larimer	Administrative Specialist
Greg Lechner	Technical Support Specialist
Chris Middleton	Technical Support Specialist
Yancy Phillips	Director
Andrew Vincent	Technical Support Specialist
* Please submit OIT staff directory changes to karen.pennington@indstate.edu.

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Events & Training

What's New in Blackboard 9.1 SP11
A demonstration of new features available in Blackboard. Please bring your laptop if you would like to follow along.

Workshop schedule:
Monday, 5/13, 9am – 10:30am, Library 230
Wednesday, 5/15, 12:30 – 2:00pm, HMSU 227
Thursday, 5/16, 9am – 10:30am, Library 230

Register for a time here: http://challenger.indstate.edu/blackboard/workshop/user/

Additional times as well as online sessions will be added throughout the Summer.

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu