Strategic Plan

Enterprise Services

Vision

The Enterprise Services Department in the Office of Information Technology desires to improve the University’s use of and satisfaction with all technology services available to its stakeholders.

Mission

The Enterprise Services Department will provide superior front line IT support through customer-focused service, strong customer advocacy, and technical competency.

Service Offerings

IT Help Desk Services
IT Consulting
IT Desktop Services
IT Project Management Services
Business Intelligence Services
Data Driven, Action Oriented Communication Campaigns

Mike Snyder, Assistant Director

Mike Snyder is the Assistant Director for Enterprise Services in the Office of Information Technology and a certified PMP. In this role he is responsible for Business Intelligence, the Project Management Office, the IT Consultant Group, and the IT Help Desk. He has been working in IT for 14 years, first in the private sector, and actively in higher education here at ISU for the past four. Mike earned his bachelor’s degree in computer science from Pacific Lutheran University in Washington State and is currently working on his M.B.A. here at the Scott College of Business.

Staff

Name	Title
Mike Snyder	Assistant Director
Julie Cuffle	Business Intelligence Specialist
Dan Leslie	IT Project Manager
Sarah Edwardson	IT Project Manager
David Bigney	Help Desk Manager
Randy Hargis	Help Desk Coordinator
Aaron Brink	Interim Consultant Manager
Kathryn Elson	IT Consultant
John Ford	IT Consultant
Pamela Malone	IT Consultant
Dennis McKay	IT Consultant
Frank Mitchell	IT Consultant
JT Monds	IT Consultant
Scott Neal	IT Consultant
* Please submit OIT staff directory changes to karen.pennington@indstate.edu.

Contact Information

For more information on the services offered, please call Mike Snyder at x9697.