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Student Computing Support Center |
Help Desk Call Center |
Instructional Tools Support Center |
Enterprise Services
Vision
The Enterprise Services Department in the Office of Information Technology desires to improve the University’s use of and satisfaction with all technology services available to its stakeholders.
Mission
The Enterprise Services Department will provide superior front line IT support through customer-focused service, strong customer advocacy, and technical competency.
Service Offerings
- IT Help Desk Services
- IT Consulting
- IT Desktop Services
- IT Project Management Services
- Business Intelligence Services
- Data Driven, Action Oriented Communication Campaigns
Mike Snyder, Director
Mike Snyder is the Director for Enterprise Services in the Office of Information Technology and a certified PMP. In this role he is responsible for Business Intelligence, the Project Management Office, the IT Consultant Group, and the IT Help Desk. He has been working in IT for 14 years, first in the private sector, and actively in higher education here at ISU for the past four. Mike earned his bachelor’s degree in computer science from Pacific Lutheran University in Washington State and is currently working on his M.B.A. here at the Scott College of Business.
Staff
| Name | Title |
|---|---|
| David Bigney | Help Desk Manager |
| Aaron Brink | IT Consultant Manager |
| Julie Cuffle | Business Intelligence Specialist |
| Sarah Edwardson | IT Project Manager |
| Kathryn Elson | IT Consultant |
| John Ford | IT Consultant |
| Randy Hargis | Help Desk Coordinator |
| Dan Leslie | IT Project Manager |
| Dennis McKay | IT Consultant |
| Pamela Malone | IT Consultant |
| Frank Mitchell | IT Consultant |
| JT Monds | IT Consultant |
| Scott Neal | IT Consultant |
| Mike Snyder | Director |
| Doug Weatherston | Business Intelligence Analyst |
| * Please submit OIT staff directory changes to karen.pennington@indstate.edu. | |
Contact Information
For more information on the services offered, please call Mike Snyder at x9697.
System Alerts
Network
The wireless environment may experience a brief interruption in service of less than 5 seconds. User may experience a drop in connection and should immediately reconnect. OIT is working with the vendor to resolve this issue.
Printer Alerts
Student Services Building - 2nd floor
This printer is temporarily unavailable due to a room remodel.
Events & Training
Computer-based self-paced training for students, faculty and staff >>
Main Contact
Gillum Hall 103
Indiana State University
Terre Haute, IN 47809
Help Desk:
(812) 237-2910
(888) 818-5465
Offices:
(812) 237-8439
E-mail:
it-help@indstate.edu
200 North Seventh Street, Terre Haute, Indiana, USA 47809-1902
Copyright
©
Indiana State
University. 1-800-GO-TO-ISU | 1-800-468-6478 | Privacy Policy
200 North Seventh Street, Terre Haute, Indiana, USA 47809-1902
Copyright
©
Indiana State
University. 1-800-GO-TO-ISU | 1-800-468-6478 | Privacy Policy