Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Institutional Computing Services

Mission

ICS will provide the community with timely, effective and meaningful solutions for accessing centralized information.

Vicki Winn, Director

Vicki Winn is the Director of Institutional Computing Services within the Office of Information Technology. She is responsible for directing the activities of a staff of 14 to maintain and improve centralized institutional and academic software products such as Banner, ImageNow, Argos, Blackboard and 32 additional software products.

Vicki is an Air Force veteran where she was trained as a programmer. She continued working in the field of information technology in wholesale, retail and insurance businesses until coming to ISU in 1980 as a programmer analyst. Her position was changed SIS Coordinator in 1983. In 2003 her position was changed to Assistant Director, ICS and in 2004 was moved to Director, Institutional Computing Services.

Vicki has a bachelor's degree in Computer Technology from Purdue University and an MBA from Indiana State University

She may be reached in the Office of Information Technology at 812-237-3351.

Staff

NameTitle
Vicki Winn
Director
Kevin Smith
 Application Systems Manager
Steven Hayward
 Senior Programmer Analyst
Brian Lewis
 Programmer Analyst
James Bell
 Programmer Analyst
Casey Burk
 Programmer Analyst
Dan Mishler
 Application Systems Manager
Dusty Tryon
 Senior Programmer Analyst
Russell Harwood
 Programmer Analyst
Lisa Phipps
 Programmer Analyst
Diana McCleary
Application Systems Manager
Stacy Bocard
Senior Programmer Analyst
Rob Moffett
Senior Database Administrator
Brett Townsend
 Database Administrator
* Please submit OIT staff directory changes to karen.pennington@indstate.edu.

Systems

UC4

UC4 provides the capability and flexibility to schedule jobs for distributed environments. UC4 includes features which allows the ability to make scheduling decisions based on queries of the database using predecessors, conditions and substitution variables.

PDF UC4 8.0 User Guide

PDF Getting Started

Helpful Info:

  • Due to restrictions on naming of modules and chains, you should name modules and chains with your UC4 username, an underscore and brief name indicating what the module or chain does. For example if your UC4 username is zzzbob and the module was to run the Banner process sprfrog in for end of term you might call it "ZZZBOB_SPRFROG_EOS"
  • When creating a schedule you must always enter your UC4 username in the Requestor field of the schedule.
  • Logins should be named using the convention of your Banner-username@Banner-instance_PROG (e.g. if your Banner username is zzzbob and you are testing in CLNT the login would be ZZZBOB@CLNT_PROG) and you have to remember to change the password on the login when you change your Banner password.

Argos

Argos is a reporting toold developed by Evisons, Inc. It provides the capability and fexibility to report against multiple files and/or databeses. Argos has the ability to schedule reports that can be burst and emailed to different user offices.

PDF Developer Getting Started Guide

PDF Getting Started

Training
Training for Argos is provided by individual departments and offices:
Registrar's Office -- Tess Avelis, x2472 or Tess.Avelis@indstate.edu

Account Request
To use Argos, you will first need a valid Banner Logon ID. Then you will need to request access from the department owning the reports you need to view. The departments currently offering Argos reports are:

  • Admissions
  • Graduate Studies
  • Registrations and Records

Once you submit your access request, the following steps occur:

  1. The request will be sent to the appropriate user office(s) to be reviewed.
  2. The user ofice(s) will contact you with either an approval or denial of access.
  3. If approved, the user office will contact OIT to have your Argos access set up.
  4. Once your access has been set up, you will receive notification from the user office that your access request has been completed. You will also be Provided with the information about Argos training and accessing Argos.

Blackboard

Blackboard

Blackboard is an integrated software solution package designed to enhance advance educational learning.


Documentation

Request Forms

Training

Frequently Asked Questions

Evisions FormFusions

Evisions FormFusion


Documentation

    Running Reports through FormFusion  (word -- ISU only)
          (Describes how to run reports through FormFusion using Banner job submission or a plain text file)

    Installing FormFusion Developer (word -- ISU only)
          (Instructions to install FormFusion Developer and Archiver.)


Tutorials

Evisions FormFusion has Multimedia Demos available on the Evisions website, http://www.evisions.com/support/tutorial.asp. Choose the appropriate tutorial and click the “Download Now” button. You will have the option to Run or Save the demonstration.

    1. FormStamp
              Logging into FormFusion and using FormStamp to define the layout of the printed form.

    2. MapForm
              Using Mapform to define the layout of the input (.lis) file

    3. CaptureForm
              Using CaptureForm to create SQL statements for additional information in a form

    4. FormDirector
              Using FormDirector to control the output of FormFusion(Print, Archive, Email)

    5. Import/Export
              Importing and exporting templates between databases and files.

   

       Notes:

  • These tutorials are for an older version of FormFusion than what is installed here at ISU. Functionally, it works just the same but some of the icons are slightly different.

  • Different browsers may handle these links differently. Netscape may give you only one option - to save the file to your PC. You would then need to run the tutorial as a separate operation. Internet Explorer may give you two choices - to save the file to your PC or to run it immediately. Users should follow normal PC practices in dealing with the prompts and windows that appear on the screen.

  • If you run more than one tutorial, you will need to close out the Lotus ScreenCam Window from the prior tutorial before beginning the next tutorial, else you will receive an error message.

     ISU and ICS believe that these files are virus-free, but cannot be held responsible for any effects the storage or running
     of these executables might have on the user's PC.

Account Request

Please contact the Help Desk x2910

ImageNow Imaging System

Imaging Software - ImageNow


Documentation

     ImageNow Tutorials

Account Request

To use ImageNow, you will first need a valid Sycamore Logon ID. Then you will need to request access from the department owning the documents you need to view. The departments currently using ImageNow are:

  • Admissions
  • Financial Aid
  • Graduate Studies
  • Registration and Records

Once you submit your access request the following steps will occur:

  1. The request will be sent to the appropriate user office(s) to be reviewed.
  2. The user office(s) will contact you with either an approval or denial of access.
  3. If approved the approving user office will contact OIT to have access setup for your ID. Once your access has been setup you will receive an email from the user office stating your access has been completed . The email will include instructions on how to access the ImageNow application, links to the tutorials for the application, and who to call if you have questions.

MyISU Portal

MyISU Portal

ISU has implemented a university portal from the vendor Campus Pipeline, Inc. The MyISU Portal is a secured intranet for all ISU community members. It is the gateway for official university information and it gives access to many self-services for students, faculty and staff. The portal's URL is myisu.indstate.edu.

Contact Information

If you have a technical issue with your portal account please contact the OIT Help Desk at 812-237-2910 or 888-818-5465 or e-mail IT-Help@indstate.edu.

If you have a policy issue that you would like to share with the Office of Information Technology administration please contact IT-Help@indstate.edu.

Documentation

Targeted Announcements

Account Request

Targeted Announcement Administrators will need to be granted access in order to post a Targeted Announcement. Channel Administrators will need to be granted access to be able to build and maintain channels.


Frequently Asked Questions



Documentation

E-mail Lists

E-mail Lists

Institutional Computing Services offers the Indiana State University community several e-mail mailing lists which provide:

  • Knowledge and expertise of many users across the campus.
  • Instant updates for information that may be critical for your use.
  • Sharing of ideas across the ISU user community.
List Name Purpose
icstest Notification of (PROD, CLNT and DEVL) Banner system related items. It can also be used for help and discussion of Banner related items
Send e-mail to:

listserv@listserv.indstate.edu

Subscribe Unsubscribe
Message text:

subscribe listname yourfirstname yourlastname

Message text:

unsubscribe listname

where listname is one of those listed above.

RSA Token Setup Instructions

secure-RDP RSA login instructions

1. Access the system from your Windows system by going to All Programs -> Accessories -> Remote Desktop Connection


2. Computer to connect to is: 139.102.9.101.


3. Click Connect. If you are prompted for a username and password before the Remote Desktop window opens, enter your Sycamore Login name and leave the password field blank.


4. The "User name:" field should contain your Sycamore Login username and the "Passcode:" is the number that appears on the RSA SecureID token that was given to you. The "Log on to:" field should say ISUAD. Click the OK button.


5. Select "I will create my own PIN" and enter a PIN number that is 6 to 8 numbers long in both the "PIN:" and "Confirm PIN:" fields and click the OK button.


6. Following the instructions on the dialog box that pops up, wait until the number on the RSA SecureID token changes and then click the OK button.


7. You will be back at the main login screen. In the "Passcode:" field, enter the PIN number that you have created along with the new number that is on the RSA SecureID token. (i.e. if the PIN you created was 079685 and your RSA SecureID token has the number 218599 on it, you would enter 079685218599 in the "Passcode:" field.)


8. You will then enter your Network password. This should be the same as your Novell Password.


9. You will need to click the OK button on the "Indiana State University - LEGAL NOTICE" dialog box.


10. Select the "Banner Forms" Internet Shortcut that is on the desktop.


11. You can select the checkbox for "Always trust content from this publisher" and then click the Run button.


12. You are now ready to sign in to Banner like normal.

Standard Server Maintenance Times

Standard Server Maintenance Times

Production Systems

Maintenance on production systems (see list below) is scheduled from 8:00pm- midnight on the first Friday of each month; during these periods the respective system access will be restricted to technical personnel.

  • UC4
  • Argos
  • Blackboard
  • CLM
  • EMS Calendar
  • EMS Enterprise
  • JPoint
  • MyISU
  • Image Now - EVERY Friday @ 11:00 PM
  • Talisma
  • Timeclocks

Test Systems

Maintenance on test systems is scheduled from 8:00pm- midnight the last Friday of each month; during these periods the respective system access will be restricted to technical personnel.


Mandatory Maintenance

Mandatory maintenance that can't be postponed until the monthly scheduled maintenance window will be conducted between 8:00pm and midnight on the first available Friday - in those cases, users will be provided with as much advance notification as possible.


Critical Security Patches

Critical security patches that can't be postponed until either of the above maintenance windows will be performed between 4:00am- 6:00am of the day following the patch release - while cases of critical patches are somewhat rare, they represent significant risk events - users will be notified as soon as possible but need to expect short notification due to the emergency and unplanned nature of such patches.

ICS-Client Guidelines  (word -- ISU only)

Project Request Form  (word -- ISU only)

RSA Token Request Form  (word)

SecureID Token FAQ  (word)

normal

All systems normal.

Check Systems >>

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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