Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


About OIT

Mission

The Office of Information Technology (OIT) provides technology-based solutions and services that support the academic, service, and administrative activities of Indiana State University (ISU). We partner with constituents in all areas to enable the efficient and effective use of campus resources, to promote innovation in research and teaching, and to foster the growth and success of our students.

Vision

OIT is the campus leader in identifying, implementing and supporting technologies, services and practices that support the strategic priorities and daily operations of ISU.

Committees

OIT Governance and Advisory Structure

It is the responsibility of the CIO (or the CIO’s delegate) to review major decisions with the senior leadership of impacted areas, and with senior administration and/or President’s Cabinet. These discussions provide the final guidance on enterprise initiatives and expenditures.

OIT also relies on several formal input and advisory mechanisms, as described below. These governing bodies provide valuable insight into desirable approaches, customer needs and probable reactions related to many operational, tactical and strategic areas. They also represent a driver for the broader, forward-leaning discussion of technology directions for Indiana State University

In addition to these formal committees and discussions, it is the intent and the practice of OIT personnel, from the CIO down, to operate in an environment where a variety of inputs and discussions are invited and welcomed, and their results are used to improve our efforts and services. The OIT staff is caring, talented, and professional in their planning and execution of our many services; however, given that our work impacts the daily success of almost every campus operation, we must be open to the assessment and input from others in everything that we do.

Information Technology Advisory Committee (ITAC)

Sister Alma Anderson, Chairperson
The Information Technology Advisory Committee is made up of faculty and staff to provide consultation and advice to the Associate Vice-President for Academic Affairs and Chief Information Officer. ITAC is the institutional advisory committee. As such its members consider and provide input regarding the activities of OIT generally, and also discuss specific decisions and recommendations produced by the other committees described below that address more specific areas of IT service and support.

ITAC members are intended to represent the needs of their constituents in these discussions, and to provide OIT with input from their constituents on the efficacy of existing OIT services. ITAC members are also asked to assist in providing guidance on how to communicate changes and actions planned by OIT, and to help OIT leadership understand the impact of a proposed change or action on OIT’s customer base.

ITAC meets three or four times during the academic year, as scheduled by the CIOs office, with electronic communications to handle interactions between meetings. Deans are asked annually to propose membership from the colleges, and ICSC is asked to name members to participate in ITAC.

Institutional Computing Steering Committee (ICSC)

April Hay, Chairperson

The Institutional Computing Steering Committee membership is composed of one or more members from each of the major offices supporting or using administrative systems. The purposes of the Institutional Computing Steering Committee are: to provide guidance for recommendations to higher administration relating to the direction of Institutional Computing at ISU; to seek group consensus for matters relating to Institutional Computing that affect multiple offices; to discuss and make recommendations to higher administration for priorities relating to Institutional Computing which affect multiple offices; and to be used as a vehicle to distribute information to the ISU community concerning matters relating to Institutional Computing members.

The committee chair is an elected position. The Committee meets at 8:15 a.m. on the second and fourth Wednesday of each month.  The agenda for each meeting is distributed in advance. Members are asked to submit items be added to the agenda. Action items that are agreed upon are documented back to the committee.

ICSC is represented on ITAC for input and discussion related to our major administrative systems, and to IT policy and governance overall

 

Instructional Tools Advisory Committee

Kristie Bigler, Chairperson
Under construction. This advisory committee will provide guidance for OIT’s support of Blackboard and other instructional tools. OIT is currently working with Colleges to identify members for this committee, and the first meeting will be held by the end of Fall semester 2012

Student Technology Advisory Committee

Purpose of Committee
STAC was created to obtain input from student organizations pertaining to student technology at Indiana State University. This input will be used to help guide OIT’s decisions regarding technology on campus, identifying trends and issues, as well as budget planning. It is important to OIT and ISU to use student input to improve our services and to meet student needs both academically and personally. STAC is best described as a committee of committees. OIT meets with the leadership of the student organizations to gather input specifically related to their constituency and then shares that information with the other student organizations and with Indiana State University campus.

OIT meets with each student organization three times each during the fall and spring semesters. The meetings are used to share status of the previous year’s meetings, gather new input and provide updates.

All meeting notes and feedback will be posted to the STAC website.

The committee, in its current format, has been in existence since spring of 2014.

Current Membership
STAC is currently comprised of the following student organizations:

  • BSU (Black Student Union)
  • ISLC (International Student Leadership Committee)
  • RHA (Residence Hall Association)
  • SAAC (Student-Athlete Advisory Committee)
  • SGA (Student Government Association)

If you have questions about STAC, please contact Yancy Phillips (Yancy.Phillips@indstate.edu) or Mark Ford (Mark.Ford@indstate.edu).

Meeting Notes

  • Spring 2014 (coming soon)
  • Fall 2015 (coming soon)

Classroom Improvement Team

The formation of an advisory committee to provide guidance on the logistics, technology and physical environment relative to ISU’s classrooms is under discussion with the Provost at this time

Campus IT Professional Meetings

Lisa Spence, Facilitator
These meetings occur monthly, and are an opportunity for OIT directors and managers to share information about current and upcoming OIT projects with other IT professionals on campus

These discussions also offer an opportunity for this group to share information on needs in their areas with OIT, and to raise concerns about service levels, current problems, approaches, or other items of operational or tactical importance. It is also an opportunity for IT professionals from all areas to talk about the larger environment for IT and where campus efforts needs to be directed. IT professionals from all units are invited to attend.

PDF OIT/CIRT Organization Chart



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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu

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