Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Technology Assistance Group Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


New Faculty

This page is designed to help new faculty members get started with technology here at ISU.

Background
Your ISU IDs
   University ID: This is the number on your university ID, often referred to as your “991 number.”
   Portal ID: The portal (commonly referred to as “the portal” or “MyISU”) is the environment where you can access many different Web-based
                    resources, including:

                  - Student and course information (from Banner, which is our Student Information System)
                  - Your personal information (e.g. personnel and payroll information)
                  - Blackboard

You can access all of these resources with a single sign-on through the MyISU portal.


Your faculty status
OIT uses the following Academic Affairs designations:

                  - Tenured
                  - Tenure-Track
                  - Instructors (non-tenure track, multi-year contract)
                  - Lecturers (non-tenure track, part-time and full-time, one-year contract)

In a very few cases, your faculty status makes a difference in how we handle things. Where necessary, we have designated this in the list below.

Getting Tech Support
If you have problems with any or all of the steps below (or with any of the technology here at ISU), please don’t hesitate to call us or to submit a support ticket.

Now, let’s get started!

Initial Setup
These are the first steps that a new person on campus typically needs to follow to get access into our systems. The first link below (Activating your Portal ID) will take you to where you can begin this process. You will need the following information beforehand in order to activate your Portal ID:

                  - Your University ID(991 number)
                  - Last 4 digits of your social security number
                  - Date of birth

You may also want to visit the ISU Password policy link to familiarize yourself with password requirements.

  • Activating your Portal ID
  • ISU Password policy
  • Default accounts you receive

  • These are the accounts you have access to immediately after activating your Portal ID:
    • Email
    • Office Communicator - An instant messaging client. It can be downloaded here.
    • MyISU Cloud
    • Home drive (H Drive located in My Computer) - This is a network drive with 200 MB of storage you can access. This can be increased by request.

  • Telephone setup   (Tenure Track and Instructors)

  • If you are having issues with your phone or need assistance in getting it set up, please contact the Telco at x8000 or tlchelp@indstate.edu and they will address your needs as quickly as possible.

  • Computer Acquisition Process (Tenure Track and Instructors)

  • Congratulations on your appointment and welcome to the Indiana State University community! One of the many important tasks to complete before your arrival is the selection and ordering of the computer equipment you will be issued by the university. Please read the information below to assist your Department Chair in making the request so the equipment can be prepared and ready for you when you begin.

    The standard for a faculty workstation at ISU has been established as a Lenovo laptop (with a dock and monitor to provide the desktop experience) running a current ISU image based on the Windows 7 operating system. Specs for the current model (at the time of this writing) are listed below.

    This equipment has been selected to meet the needs of the vast majority of faculty and staff at ISU. There are recognized exceptions for certain extraordinary needs such as bigger storage capacity (for working with large data sets) or better graphics (for CAD applications) as well as recognized discipline-specific needs for Apple products (Art, Music and Communication).

    If the standard computer will meet your needs please notify your Department Chair so they can make the request on your behalf and OIT can prepare the machine for your arrival. If you believe you have a need for something other than the standard computer please discuss this with your Department Chair and OIT will work with you to determine the best fit.

    PC Specification (for most Faculty)
    Lenovo Thinkpad T440
    Processor Intel Corei5
    Memory 4 GB
    Hard Drive 128 GB Solid State Drive, Serial ATA3 (non SED)
    Integrated HD Webcam and Microphone Yes
    Screen Size 14.0" HD
    Graphics Card Intel HD Graphics 4000 in processor
    Ethernet Port Gigabit Ethernet (RJ45)
    Wireless ThinkPad a/b/g/n Wireless Bluetooth Combo
    SD memory card slot external Integrated 4-in-1 reader (MMC, SD, SDHC, SDXC)
    Video Connection VGA, mini-DisplayPort (DVI on dock)
    USB Ports (2) USB 3.0
    Weight 4.0 lbs
    Warranty Three year warranty
    Accidental Damage Protection (ADP) Three year ADP warranty


    Mac Specification (for Faculty with a discipline-specific need for a Mac, e.g. Art, Music, Communication Faculty)

    NOTE: The specifications for the Apple MacBook Pro may vary from what is listed below because Apple does not provide a roadmap of their products.
    MacBook Pro
    Processor Intel Corei5
    Memory 4 GB
    Hard Drive 128 GB Solid State Drive
    Integrated HD Webcam and Microphone Yes
    Screen Size 13.3" Retina Display
    Graphics Card Intel Iris Graphics
    Ethernet Port Thunderbold to Ethernet
    Wireless 802.11ac Wi-Fi wireless networking and Bluetooth
    SD memory card slot external SDXC Card Slot
    Video Connection Native Mini DisplayPort output
    USB Ports (2) USB 3.0
    Weight 3.46 lbs
    Warranty Three year warranty
    Accidental Damage Protection (ADP) Not Available


  • Computer Acquisition Process (Lecturers)
  • Single-year faculty will be provided with a laptop from the OIT Pool which will meet their instructional and research needs.

    The OIT Pool is the name given to the collection of machines which have been recovered from active service in the hands of faculty and staff but which still retain some measure of usability. As equipment ages out of our replacement standards (see Replacement Guidelines above) for faculty and staff those computers will be collected, cleaned and prepped for reuse. These machines will be used to fill computer needs, and maintain a level of technological currency, for those campus groups (student workers, adjuncts, retirees, educational affiliates etc.) who traditionally may not have been provided new equipment but who do a significant amount of work for ISU.

  • How to access your email

  • You can access your email account in two different ways:
    • Webmail - In any browser go to webmail.indstate.edu and enter your Portal ID and password.
    • Microsoft Outlook client - Your ISU issued computer can be configured to use Outlook to access your email. Contact the Technology Assistance Group at x2910 to get the process started.

  • Wireless access on campus

  • Getting wireless setup on your ISU issued machine you can do the following:
    • Contact the Technology Assistance Group at x2910 and we can send someone to your office to assist you.
    • If you want to try and set it up yourself you can go to http://www.indstate.edu/oit/faculty/wirelesssetup.php and follow the instructions for your operating system.

  • Using mobile devices

Getting Started
The links below take you to information on technology resources here at ISU that you may need for your classroom and research activities. If you don’t see a service below, please don’t hesitate to call the Technology Assistance Group or submit a ticket to ask how or where we provide it!

  • ISU Computing and Web Policies
  • Help with Blackboard and other instructional tools
  • Reserving a classroom/lab
  • Off campus access to ISU resources
  • Animation
  • When words and static graphics aren't enough to illustrate complicated concepts, topics, or timelines, animation and 3D modeling can help. CIRT offers several types of animation, including:

    • Time-lapse recording
    • Traditional (2D) Animation
    • 3D animation
    • Stereoscopic Animation

    Due to the time intensive nature of animation, CIRT will request a consultation meeting with faculty to determine the needs, scope and timeline of the project.

  • Conference Posters
  • Conference presentations are a vital part of research for Faculty. To support this, CIRT offers large format, conference poster design, printing and additional finishing like lamination and mounting to folding foam-core panels.

    Faculty Conference Posters
    There is no charge for faculty conference posters in most circumstances. We ask for two to three weeks of lead-time for posters requiring design and layout. For posters that only require printing we ask for a one-week lead-time and that the poster be print ready when submitted. A charge may be assessed for conference posters that require re-prints due to typo's, changes or damage.

    Faculty may submit many different formats for conference poster design. Typically, faculty will provide their condensed research in a Word document with supporting graphs and images. Image files can be submitted in any standard format (bmp, jpg, gif, tif, etc.). CIRT does not accept Publisher documents.

    The current price list can be found here (link to PDF)
    Please read our proofreading statement (Link to HTML)

  • Desktop Application Development
  • Digital Illustration/3D Modeling
  • Digital illustration is offered to faculty to assist with the development of visual aids for the further and deeper explanation of concepts and data for instruction, research and grant support. CIRT's digital illustrations have been used for publications, conference posters and use in learning environments.

    3D Modeling is similar in purpose to digital illustration, but ads dimension and interactivity. CIRT can deliver 3D models in static image formats or interactive models for delivery via the web.

    Digital illustration and 3D modeling projects require significant resources and time management, all DI/3D projects require consultation with faculty and staff to help determine the and define project scope and acceptable timelines.

  • Graphic Course Banners (for use in Blackboard)
  • Graphic course banners assist Blackboard users with easy identification of the course they are accessing as well as presenting a more polished interface to the enrollees. Course banners are a graphic header for Blackboard courses and are done at no charge for ISU faculty.

  • Informational/Promotional Signage and Banners
  • Large format posters, signs, banner design and production services are available to faculty and staff for campus events, visiting speakers or messages for the campus community. Most posters, signs and banners are designed and produced "in-house" on our large format printers, some jobs requiring large quantities (more than 20) may require 3rd party printing, as such more lead time may be required. Poster, Sign and banner jobs may incur departmental charges.

    Typical examples and sizes and options:

    Posters/Indoor Signs:

    • 24" X 36", 11" x 17", 18" x 24", 16" x 20" & Custom Sizes Available
    • Printing on Satin or Gloss
    • Foam Core Mounting
    • Satin or Gloss Lamination

    Banners & Outdoor Signage

    • 18" x 24" Outdoor H-Stake Signs
      • Single or Double sided
      • Mounted to Corrugated PVC
      • Can be laminated for additional gloss & durability

    • Oversized, Reinforced Vinyl Outdoor Banners
      • Full Color Print
      • Single or Double Sided
      • Can be grommetted for hanging

  • Large Dataset Storage
  • Parallel Computing
  • Scientific Simulation
  • Video Recording and Streaming Services
  • Web Database Solutions

OR . . .check our knowledge base for information and help with many of your technology support questions:

Maintenance Activities
Now that you are ready to go, we realize that at some point you may have a problem or need to change something. Following are some links you may need in the future. These can also be found through our OIT Website, in the page we devote to technology support for faculty:

Other information you may need from time to time:



Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu