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Off Campus Access

Safeboot FAQ

Safeboot Encryption software encrypts all data on the hard drive making it unreadable until unlocked using a username and password. The data is open while the user is logged in, but after logging off the data is encrypted again. During the last decade as laptops became more prevalent on campus it quickly became apparent that data could be at risk. To protect Indiana State University and the individual that had possession of the laptop SafeBoot Encryption is applied to all laptops in the University.

1. I have changed my ISU portal password and now I cannot log into the SafeBoot screen.
A - It will take up to two hours for the Portal password to synchronize to SafeBoot. If your new password does not work try using your previous password.

2. I forgot my password and can't login to my computer.
A - Contact the OIT Help Desk at 812-237-2910 and they can assist you in resetting your SafeBoot password over the telephone (access to the laptop is required).

3. I have changed my SafeBoot password but it keeps changing to something different.
A - Do not change your SafeBoot password. When you want to change your password you must change it through the ISU portal. The SafeBoot password will synchronize only from the Portal to SafeBoot.

4. I changed the DOMAIN settings on my computer and now I can't login.
A - Do not change any DOMAIN settings. SafeBoot requires the ISU domain settings to work properly. If you have changed your settings, call the OIT Help Desk at 812-237-2910 and a consultant will be sent to fix your domain settings.

5. I attempted to join a WORKGROUP and now I can't login.
A - Joining a WORKGROUP breaks the ISU domain settings which are required for SafeBoot to work properly. Removing the workgroup and resetting the domain settings will be necessary. Call the OIT Help Desk at 812-237-2910 and a consultant will be sent to fix your settings.

6. I receive an error when logging into SafeBoot.
A - Contact the OIT Help Desk at 812-237-2910 and they can assist you.

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Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu