Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Off Campus Access

VPN and Using Administrative Systems and Services

Before You Start
A VPN connection is required to access restricted, electronic resources at Indiana State University. ISU's web-based VPN service offers access to ISU's virtual private network (VPN), which provides authentication and encryption when you use an off-campus network. When you use the ISU VPN, you can access IP-restricted university resources and connect to network file servers. The VPN allows you to access library databases restricted to ISU students, faculty, and staff.

VPN services are available for all retired and current faculty and staff, business affiliates and educational affiliates.

Indiana State offers two options for connecting through VPN:

  1. Cisco VPN Client - Use of the full AnyConnect client will force all network traffic to flow through the client VPN session. (instructions found here) For accessing:
    • Banner
    • Argos
    • ImageNow
    • Kronos
    • Map network drives (or any other campus server)
    • SharePoint Collaboration (Team Pages)
    You will not be able to access any network resources, such as the home printer.
  2. RSA Token - Only needed by system administrators. If you are a system administrator, contact the help desk to receive the instructions to get RSA access. Visit http://www.indstate.edu/oit/faculty/rsafaq.php for frequently asked questions about the RSA token

Using ISU's web-based VPN service for off-campus connections

Indiana State University's web-based VPN service offers cross-platform access to ISU's virtual private network (VPN), which provides authentication and encryption when you use an off-campus network. When you use the ISU VPN, you can access IP-restricted university resources and connect to network file servers. The VPN allows you to access library databases restricted to ISU students, faculty, and staff.

Connecting to the web-based VPN
To configure your web-based VPN connection from off campus:

  1. In a browser, go to: https://isuvpn.indstate.edu
  2. Select ISUVPN from the pull down menu or ISUVPN-RSA if using an RSA token.
  3. Enter your Username and credentials accordingly.
  4. The first time you log in at that URL, the server will download and install a Java applet or a ActiveX applet to your workstation. If you are prompted to accept a certificate and applet from Cisco, do so by selecting Always.
  5. Once connected you receive a Welcome Message, click continue.
  6. The browser window will remain open after you are connected to remain connected through the VPN. Closing this browser window will disconnect you from the VPN.
  7. When you browse to a site through this window you will notice a mini-toolbar will appear in the top right corner.
    • Clicking on the Double Arrows will move the mini-toolbar from side to side to avoid it being on top of any links needing to be clicked on.
    • The Road Sign will allow you to enter a new URL in the window.
    • The Home will take you back to the initial login screen.
    • The "X" will log you out of the VPN and terminate the current window.
  8. To log out, Either click the Red "X" on the mini toolbar or from the home screen click "Logout" in the top right hand corner of the VPN in the browser window.

Note: After 15 minutes of inactivity, you will be timed out automatically. Active connections will be timed out automatically after nine hours.

Compatible operating systems and browsers
ISU's web-based VPN service should work with the following operating systems:

  • Windows:
    • Windows 8
    • Windows 7
    • Windows Vista (Enterprise, Ultimate, Business, Home Basic, Home Premium)
    • Windows XP (Professional and Home) with Service Pack (SP) 2 or SP3
    • Windows 2000 Professional with SP4
  • Macintosh:
    • ac OS X 10.5 and later (Intel Macs)
  • Linux:
    • OpenSuse 10.x or 11 (32-bit only)
    • Ubuntu 7.10 or 8.10 (32-bit only)
    • Fedora 9 (32-bit only)
    • Red Hat Enterprise Linux 5 and 6 (32-bit only)

ISU's web-based VPN service should work with the following browsers:

  • Windows:
    • Firefox 2 or above
    • Internet Explorer 7 or above
  • Macintosh:
    • Safari 1.0 and above
    • Firefox 2 or above
  • Linux:
    • Firefox 2 or above

You must have Sun Java Runtime Environment 5/1.5.07 or above.

Note: If you find that you need to install the Sun Java Runtime Environment (JRE), visit Java Downloads for All Operating Systems - Sun Microsystems. Follow the download and instruction links for your operating system.

Using ISU's VPN service for off-campus connections with the Cisco AnyConnect VPN Client


Introduction

Indiana State University's VPN service offers web-based, cross-platform access to ISU's virtual private network (VPN), which provides authentication and encryption when you use an off-campus network. When you use the ISU VPN, you can access IP-restricted University resources and connect to network file servers. The VPN allows you to access library databases restricted to ISU students, faculty, and staff. Use of the full AnyConnect client will force all network traffic to flow through the client VPN session. You will not be able to access any local resources from your remote location, essentially making your entire machine appear on campus for network connectivity.

Installing the Cisco AnyConnect VPN Client

To install for Windows, Macintosh and Linux:

  1. Windows, Macintosh and Linux users will first need to log into the Web base version of VPN so they can download the “AnyConnect” VPN Client. To access the web base VPN log in as described in “Using ISU's web-based VPN service for off-campus connections
  2. After you have connected using the Web base version of the VPN you will be able to select and install the “AnyConnect Client” from the left hand window. Then select “Start AnyConnect”. This will install the AnyConnect Client on your machine and auto log you in the first time. Additional instructions are in the right hand web browser window.
  3. Be sure to logout of the client or disconnect after you are done.
  4. For future sessions simply go to All Programs/Cisco and click on the “Cisco AnyConnect Secure Mobility Client”. When prompted select isuvpn.indstate.edu. A pop up window will appear, select the appropriate group (ISUVPN or ISUVPN-RSA) and enter your username and credentials. You will receive one more pop up box indicating you are logged into the VPN.

To install for Android or iPad devices:

  1. Download and install the Cisco AnyConnect client from the appropriate APP Store for your device. Android users will notice there are several versions of the client for Rooted, non-rooted and OS specific versions, select the most appropriate for you device.
  2. Launch the AnyConnect Client and “Add VPN Connection…”, For the server address enter “isuvpn.indstate.edu” and an appropriate description for the connection.
  3. Launch the AnyConnect Client and have the VPN client connect to isuvpn.indstate.edu profile created in the above step. Select the Group “ISUVPN” or “ISUVPN-RSA” and enter your username and credentials.
  4. Be sure to logout of the client or disconnect after you are done.

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu