Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


New Staff

This page is designed to help new staff members get started with technology here at ISU.

Background
Your ISU IDs
   University ID: This is the number on your university ID, often referred to as your “991 number.”
   Portal ID: The portal (commonly referred to as “the portal” or “MyISU”) is the environment where you can access many different Web-based
                    resources, including:

                  - Various information systems that may be part of your work duties (Banner, ImageNow, Kronos, etc)
                  - Your personal information (e.g. personnel and payroll information)
                  - E-mail

Getting Tech Support
If you have problems with any or all of the steps below (or with any of the technology here at ISU), please don’t hesitate to call us or to submit a support ticket.

Now, let’s get started!

Initial Setup
These are the first steps that a new person on campus typically needs to follow to get access into our systems. The first link below (Activating your Portal ID) will take you to where you can begin this process. You will need the following information beforehand in order to activate your Portal ID:

                  - Your University ID(991 number)
                  - Last 4 digits of your social security number
                  - Date of birth

You may also want to visit the ISU Password policy link to familiarize yourself with password requirements.

  • Activating your Portal ID
  • ISU Password policy
  • Default accounts you receive

  • These are the accounts you have access to immediately after activating your Portal ID:
    • Email
    • Office Communicator - An instant messaging client. It can be downloaded here.
    • MyISU Cloud
    • Home drive (H Drive located in My Computer) - This is a network drive with 200 MB of storage you can access. This can be increased by request.

  • Need to change your name

  • Because your email address and Portal ID are tied to so many different permissions, applications, and functions here at the university, changing either one is no small matter. Normally this would occur in the event of marriage, legal name change, or change in a preferred name (ie. Robert to Bob).

    Please contact the OIT Help Desk at x2910 and we will get the process started for you.

  • Telephone setup

  • If you are having issues with your phone or need assistance in getting it set up, please contact the Telco at x8000 or tlchelp@indstate.edu and they will address your needs as quickly as possible.

  • New staff computer request
  • How to access your email

  • You can access your email account in two different ways:
    • Webmail - In any browser go to webmail.indstate.edu and enter your Portal ID and password.
    • Microsoft Outlook client - Your ISU issued computer can be configured to use Outlook to access your email. Contact the Help Desk at x2910 to get the process started.

  • Using mobile devices
  • Wireless access on campus

  • Getting wireless setup on your ISU issued machine you can do the following:

Getting Started
The links below take you to information on technology resources here at ISU that you may need. If you don’t see a service below, please don’t hesitate to call the Help Desk or submit a ticket to ask how or where we provide it!

OR . . .check our knowledge base for information and help with many of your technology support questions:

Maintenance Activities
Now that you are ready to go, we realize that at some point you may have a problem or need to change something. Following are some links you may need in the future. These can also be found through our OIT Website, in the page we devote to technology support for staff:

Other information you may need from time to time:



System Alerts

moderate alertNetwork
Game Console and Entertainment System connection issues are reported on the Network in residential halls.


Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

Show All >>

Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu