Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Minimum Guidelines For Secure Passwords

On October 15, 2008 ISU will begin enforcing strong passwords per “Use of Passwords Policy” located in the University Handbook (revised copy August 2003) Section V, pages V-17.

To minimize impact, if your password does not have the following characteristics you should change it prior to October 15, 2008. To reset your password please visit https://isuportal.indstate.edu/password/ResetPassword and follow the prompts.

The following is the minimum standards that passwords must meet beginning October 15, 2008:

  • Password minimum length is 8 characters (maximum of 29 characters)
  • Password must contain at least one numeric character
  • Password must contain at least one uppercase character
  • Password must contain at least one lowercase character
  • Password must be changed every 180 days

Important note: Do not use the following special characters when creating your password

Space # ~ ^ * ? , : ; | " < >@$& () <>' =

To change your password go to https://myisu.indstate.edu and select the "Forgot/Change Your Password?" under the login box, then follow the prompts.

If you have questions regarding the minimum password requirement, please contact the Help Desk at x2910

Strong passwords have the following characteristics:

  • Contain both upper and lower case characters (e.g., a-z, A-Z)
  • Are at least eight alphanumeric characters long.
  • Is not a word in any language, slang, dialect, jargon, etc.
  • Are not based on personal information, names of family, etc.
  • Passwords should never be written down or stored on-line. Try to create passwords that you can easily remember.

Weak passwords have the following characteristics:

  • The password contains less than eight characters
  • The password is a word found in a dictionary (English or foreign)
  • The password is a common usage word such as: names of family, pets, friends, co-workers, fantasy characters, etc.
  • Computer terms and names, commands, sites, companies, hardware, software.
  • Contain words like "Indiana State University", "ISU", "indstate" or any derivation.
  • Have birthdays and other personal information such as addresses and phone numbers.
  • Word or number patterns like aaabbb, qwerty, zyxwvuts, 123321, etc.
  • Any of the above preceded or followed by a digit (e.g., secret1, 1secret)

"Password Protection Standards

  • Do not use the same password for Indiana State University accounts as for other non-Indiana State University access (e.g., personal ISP account, option trading, benefits, etc.).
  • Do not share Indiana State University passwords with anyone, including administrative assistants or secretaries. All passwords are to be treated as sensitive, confidential Indiana State University information.

Here is a list of "dont's":

  • Don't reveal a password over the phone
  • Don't reveal a password in an email message
  • Don't talk about a password in front of others
  • Don't hint at the format of a password (e.g., "my family name")
  • Don't reveal a password on questionnaires or security forms
  • Don't share a password with family members
  • Don't reveal a password to co-workers while on vacation
  • If someone demands a password, refer them to this document or tell them contact the Help Desk at x2910.
  • Never use the "Remember Password" feature of applications (e.g., Internet Explorer, Eudora, OutLook, Netscape Messenger).
  • Do not write passwords down and store them anywhere in your office.
  • Do not store passwords in a file on any computer system (including Palm Pilots or similar devices) without encryption.
  • Change passwords at least once every 180 days (except system-level passwords which must be changed quarterly)

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu