Student Computing Support Center
(walk in support for students)
Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 10:00pm
Friday 7:30am to 4:30pm
Saturday 8:00am to 2:00pm
Sunday 3:00pm to 9:00pm

Holiday and Summer Hours

Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 6:00 P.M.
Friday 7:30 A.M. to 4:00 P.M.
Saturday 12:00 P.M. to 4:00 P.M.
Sunday 4:00 P.M. to 8:00 P.M.

Connecting to the Network

Cisco Clean Access

The Office of Information Technology has implemented the Cisco Clean Access network security system in all residence halls and the University wireless network. The main features of this system include user authentication, vulnerability assessment and remediation. In other words, when accessing the network from residence halls and the University wireless network the Cisco Clean Access system requires network users to log in and checks the PC for computer viruses and other vulnerabilities before granting full network access.

If you are attempting to connect to the network with a compliant PC, after downloading the Cisco Clean Access Agent you must simply provide your Sycamore Login and Password in order to gain network access. If you attempt to access the network with a non-compliant PC, you are provided instructions for obtaining the necessary patch/fix in order to make your computer compliant.

NOTE: Oftentimes, periods of network degradation are the result of virus-infected or severely compromised student computers accessing the network. As a result, OIT implemented the Cisco Clean Access security system to maintain up-to-date student computers to help prevent these outages from taking place.

Cisco Clean Access - Tips to Install Software

Cisco Clean Access Instructions
Follow the red and green highlights on the images below of screens you will encounter as the CCA software is installed.

NOTE: Some extra security screens will be seen if you have SP2 installed on your computer. Only the general installation screens are included in these instructions.

If you have any questions or problems, please call the Help Desk at 2910.

Type in your Sycamore Login and Password on the CCA Authentication window.

Click the Download Clean Access Agent 3.5.2 button

Click RUN on the File Download - Security Warning window

Wait until the status of completion window shows 100%

Click RUN on the Internet Explorer - Security Warning window

Click NEXT on the Clean Access Agent - InstallShield Wizard window

Wait as CCA configures the Windows installer on the InstallShield Wizard window

Click INSTALL when you see the Ready to Install the Program screen of the InstallShield Wizard

Wait while you watch the status of the CCA installation.

Click FINISH on the InstallShield Wizard Completed window

Type in your Sycamore Login and Password and click LOGIN

After you choose Login, you will need to follow the instructions on the screens that follow and install the necessary updates on your computer.

If you have any questions, call the Help Desk at 2910.

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Events & Training

What's New in Blackboard 9.1 SP11
A demonstration of new features available in Blackboard. Please bring your laptop if you would like to follow along.

Workshop schedule:
Monday, 5/13, 9am – 10:30am, Library 230
Wednesday, 5/15, 12:30 – 2:00pm, HMSU 227
Thursday, 5/16, 9am – 10:30am, Library 230

Register for a time here: http://challenger.indstate.edu/blackboard/workshop/user/

Additional times as well as online sessions will be added throughout the Summer.

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>

Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu