Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Cisco Clean Access - FAQ



Q: I cannot access the login page. I get the redirection page but then my browser gives an error and stops.

A: Generally, this is caused by an encryption (SSL) problem with your browser.

Q: Why do I need the Clean Access Agent?                                                                        

A: Each semester, student machines are introduced to the campus that potentially contain harmful viruses and malware. On move-in weekend in particular, worms and viruses attempt to spread to unpatched/vulnerable machines. In accordance with best security practices, OIT has determined the best way to prevent this from happening is to insure virus software and operating system critical updates/patches are current and maintained.

Q: What does the Clean Access Agent do?                                                                          

A: The Clean Access Agent is the client application that checks certain security settings on any Microsoft Windows PC to make sure the system is up-to-date with required security patches and reports this status to the Clean Access Server. No information about the user or the content of user files is sent to the server. Each user must use Clean Access Agent for his/her Microsoft Windows PC in order to authenticate and use the university network. The flow chart below shows the process users will go through to log in to the network.

Cisco Clean Access Process flow chart

Q: What Validation Checks are Being Performed?                                                                

A: The Agent will ensure machines running Microsoft Windows have Automatic Updates turned on and set to "Download and notify;" are current with critical patches and updates; and that qualifying anti-virus software is installed, running, and up-to-date.

Q: What anti-virus software is required?                                                                                 

A: Indiana State University provides a link to Microsoft Security Essentials. Students with current and up-to-date copies of Symantec or TrendMicro will be granted network access.

Q: How does Cisco Clean Access work for Macintosh users?                                             

A: Macintosh users must authenticate by logging in via a Web page. There is no client which is downloaded to Macintosh systems. The network connection timer is set for Macintosh systems; however, there is no icon that can be right-clicked to logout and subsequently login again.

Q: How does Cisco Clean Access work for Linux users?                                                       

A: Linux users must authenticate by logging in via a Web page. There is no client which is downloaded to Linux systems. The network connection timer is set for Linux systems; however, there is no icon that can be right-clicked to logout and subsequently login again.

Q: When do I have to login?                                                                                                       

A: You will have to authenticate to the network and re-validate at least once a week or every time your computer is started. At this time you will be required to re-authenticate and re-validate to regain network access. The very first time you access the network with a particular computer it may take additional time if you need to install several components, but subsequent logins will take less time. Your patience and cooperation are greatly appreciated!

Q: How will I know when my login session expires?                                                             

A: The software will proactively notify you that your network connection will timeout shortly. Also, you will know that your login has expired when your browser redirects you to the login page. If you choose logout from Clean Access Agent or your browser, you expire your login session. Other indications that your network connection has been terminated are:

1. E-mail may fail to send or receive.
2. Instant messaging fails or suddenly stop working.
3. File downloads may suddenly stops
4. Your browser is redirected to the login page.

Q: How will my PDA work with CCA?                                                                                        

A: You will get a smaller login to CCA. You will need to use your Sycamore Login and Password and your access will be authenticated. Visitors and guests to ISU will have the option of Guest Access.

 

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu