Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Technology Assistance Group Call Center

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm

Instructional Tools Support Center

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.

For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed

Setting up the iPhone/iPad/iPod Touch for Sycamores email

You can set up e-mail using an ISU Sycamores Exchange email account on an Apple iPhone, iPad, or iPod Touch. When you set up an ISU Sycamores Exchange email account on your device, you’ll be able to access and synchronize your e-mail, calendar, and contacts. If you have a different phone, see Student Mobile Phone Email Setup Link. If you are having trouble connecting your device after following these steps, see “What else do I need to know?” at the end of this Help topic.

How do I set up Microsoft Exchange e-mail on an Apple iPhone, iPad, or iPod Touch?

For current iOS devices, the instructions can be found here:

Necessary ISU Specific Information:

    • Email /username = <Portal_ID>
    • Domain = <leave blank>
    • Server =
    • Host Name = (this can change over time)

For older iOS devices or older versions of iOS try these steps:

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. You don’t need to enter anything in the Domain box. Enter the information requested in the Email, Username, and Password boxes. You need to enter your full e-mail address in the Email and Username boxes (for example,
  4. Tap Next on the upper-right corner of the screen. Your iPhone will try to find the settings it needs to set up your account. Go to step 7 if your iPhone finds your settings.
  5. If your iPhone can’t find your settings, you’ll need to manually enter your ISU Sycamores Exchange ActiveSync server name. (
  6. In the Server box, enter your server name, which is, and then tap Next.
  7. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.

If you're prompted to create a passcode, tap Continue and enter a numeric passcode. If you don’t set up a passcode, you can’t view your e-mail account on your iPhone. You can set up a passcode later in iPhone Settings.

What else do I need to know?

Follow these steps to determine your Exchange ActiveSync server name if does not work.

  1. Sign in to your account using Outlook Web App. (
  2. In Outlook Web App, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.
  3. Under POP setting, look at the value for Server name.
  4. If the POP server name is in the format, consider the following:
    • Your Exchange ActiveSync server name is if your device is running Apple iOS 4.x or 5.x (for example, iPhone 3G, iPhone 3GS, GSM/CDMA iPhone 4, iPhone 4S, iPod Touch 2nd generation, iPod Touch 3rd generation, iPod Touch 4th generation, iPad, iPad 2, and iPad 3).

If you cannot set up your account using, try using the full server name listed under POP setting as your server name.

• Your Exchange ActiveSync Server name is the same as your POP server name if your device is running Apple iOS 3.x (for example, iPad and iPod Touch 1st generation).
• If you’re prompted to create a passcode and don't create one, you won't be able to send and receive e-mail.

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Technology Assistance Group:
(812) 237-2910
(888) 818-5465

(812) 237-8439