Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Cisco Clean Access - How Can I Prepare My Computer?

There are currently two standard security protections required for access to the Indiana State University campus network. If you have the following items covered on your computer before the implementation, the Cisco Clean Access process will be much quicker.

1. Your computer has the latest Windows updates.

The Microsoft Web site at http://update.microsoft.com/ provides updates for Windows operating system software and Windows-based hardware. Updates are small pieces of additional software that address known issues and help protect against known security threats.

Windows Auto-update should also be enabled to download updates as they are released. If you turn on Automatic Updates, Windows Update can automatically deliver high priority updates to your computer as they become available. If you have questions on how to set this up, please call the Help Desk at 2910.

2. Your computer has anti-virus software installed with the most recent updates.

Indiana State University uses Microsoft Security Essentials and provides this software to students. You can download the software at http://prodinteract.indstate.edu/pls/prod/hwzkswdl.P_DisplayProduct?prod_id=62.

NOTE: If you choose to install the free Microsoft Security Essencials protection, you should uninstall any other virus protection software on your computer. If you do not do this, there could be a conflict when installing MSE.

 

ISU is allowing those students who have already installed Trend Micro, Symantec, and others to continue using it. A qualifying and up-to-date anti-virus installation is required to log on to the campus network.

To check if you have up-to-date software: Open your anti-virus program from the Start menu or the taskbar notification area, and look for update status. If you still aren't sure if your anti-virus software is up-to-date, contact your anti-virus software provider.

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu