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Student Printing - Frequently Asked Questions (FAQ)

Print Account Information

Allotment

Students receive a print allotment at the beginning of each semester in which they are enrolled. Undergraduates get $20 (650 b/w pages), and graduates get $30 (1000 b/w pages) credited to their accounts. Allotment that is left in the account at the end of the semester will roll-over from Fall to Spring and from Spring to Summer. However, at the end of the Summer semester all print account allotments will be reset to zero.

Understanding "Purses"
A print account actually consists of three "purses"; Credit, Allotment, and Cash. The "credit" purse is where any bad prints will be credited back to your account, the "allotment" will hold the standard semester amount given to all students, and the "cash" purse will hold any money you added to your account. When you print, the system will first charge the "credit" purse until it is zero, then the "allotment" purse, and finally the "cash" purse.

Adding Money to a Print Account

Money can be added to the "cash" purse in a print account by visiting the Computer Support Center (Walk-in Help Desk) located in the Stalker Hall basement, Room 009. Visit the CSC website for hours.

Checking Print Account Balance

Students will not be able to print into a negative balance. If there is a balance of $0.12 and the job will cost $0.15, then the system will not send it through. Therefore, it is very important for students to keep track of their print account balance. To check a balance, simply swipe your student ID card or log in with your username and password on any Print Release Station terminal, then click "Account".

Credits

What will be credited

Print jobs with a mechanical defect such as streaks on the page, areas of too light printing, or issues of a similar nature that are caused by printer malfunction will be credited. Note that if the printer jams, the print job will be reprinted once the jam is cleared. An OIT technician will arrive within a few minutes to clear the jam.

What will NOT be credited

Credits will not be issued for "user error." Common issues are: blank pages at the end of a file, printing too many copies, printing to the color queue instead of black/white. Before you send a print job, carefully proofread your document and check it in print preview. Before you release a job from the Print Release Station, check the cost amount in the lower left corner of the terminal to make sure it is the amount you expect.

How to Get a Credit

Take your print job to either the CSC or upcoming OIT Tech Support desk in the Library within seven days of printing. After examining the print job, they will create a ticket for a credit. It may take up to two business days for a credit to be issued. The credit will be added back in to your printing account (see Print Account Information section).

Printing Information

Cost

It costs $0.03 per page to print black/white (the "Student_BW" queue) and $0.15 per page to print color (the "Student_Color" queue.)

Queues

Print jobs sent to "Student_BW" can be printed from any of the 26 Print Release Stations, regardless of whether the printer is a black/white printer or color printer. If jobs are released to a color printer, they will still print in black/white and will be charged $0.03 per page. Print jobs sent to the "Student_Color" queue can only be printed at one of the 14 color printers. Color printers are located in many academic buildings, the HMSU Commons and the Library first floor. See a full location list.

Time Limits

Print jobs will be held in the queue for 24 hours. After the time limit is expired, print jobs are deleted automatically. Deleted jobs are not charged.

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Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu