Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Classroom and Event Technology Support
812-237-2690
M-F 8:00am to 4:30pm
Classroom Support Hotline:
(Black Phone connected to podium)
M-Th 7:30am to 9:00pm
Friday 7:30am to 4:30pm
Saturday and Sunday: Closed


Student Printing

Indiana State University has provided twenty-eight (28) Print Release Stations for student printing. To use the printers, students need to install the printing software on their laptop. Once the software is installed, two new printers appear in the printer list, "Student_BW" and "Student_Color". Files can be sent to these printers in the same way as standard printers, however print jobs will be held in the queue until the student visits one of the twenty-eight (28) Print Release Stations and instructs the machine to print the job.

Install the Printing Software
The software is available at http://downloads.indstate.edu. Click under the "Printers" section in the list of links on the left side of the page, then select the package you need: Windows or Macintosh.

How to Use the Printers From your laptop

  1. Install the software on your laptop
  2. Print a document or file from your laptop as normal. In the dialog box that opens, select either the "Student_BW" ($0.03/page) or "Student_Color" ($0.15/page) print queue in the Printer Name drop down box. The cost will be deducted from your print account when the job is printed.
  3. A pop-up dialog box will appear. Enter your Sycamore ID username. (Ex: asmith22, ylin14). The document or file you printed will now be in the print queue and available for printing.
  4. Visit one of the Print Release Stations. All printers are color and black and white capable. Swipe your card located on the right side of the printer or enter your Sycamore ID and password on the printer touchscreen. A list of documents or files you have sent to the print queue (steps 2 and 3) will appear.
  5. 5. Select the job(s) that you want to print, verify the cost information located in the bottom left corner, and click the "Print" button. (Jobs held in the queue will be deleted automatically after 24-hours. There is no charge for any job that is not printed.)
  6. Wait for the files to print, and remove them from the output tray.

Lines may form at printers, especially at high demand times between classes. Please take this into consideration if you are planning to print something in a rush before class!

Printer Locations

Printers are located in academic buildings, residence halls, and common use buildings like the Library and HMSU. Look for the large blue signs that say "Student Printing Station”. A detailed location of printer locations can be found at: http://www.indstate.edu/oit/students/printerlocations.php.

How to Use the Printers From your Phone or Mobile device

ISU is one of the first in the State and one of a select few in the country to offer printing from a mobile device. Students now have the additional option to print from a smartphone, iPad or tablet to one of twenty-eight conveniently located printers around campus. To use the new service follow the instructions below:

  1. From a mobile device send an email with the document attached to either printbw@indstate.edu for black and white printing or to printcolor@indstate.edu for color printing. Hint: In order to print just the attachment, remove any text from the body of the email. This would include signatures and device signatures (Sent from an Android Device, Sent from my iPhone, etc.). Any items in the body of the email will show up as an additional print job.
  2. After about two minutes, depending on the size or number of documents, you will receive a reply email from ISU-MobilePrint showing a list of the documents ready for release.
  3. Simply visit any of the twenty-eight printers and swipe your ID card or log in using your Sycamore ID and password.
  4. The terminal will show your list of print jobs that you can print.

Most of the more popular file formats are supported such as:

  • Microsoft Word (.doc and .docx)
  • Microsoft Excel (.xls and .xlsx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Adobe Portable Document Format (PDF)
  • Internet and E-Mail Formats (.html, .htm, .mht, and .eml)
  • Text files (.txt) · Rich Text Format (.rtf)

If you have any questions about printing contact the OIT Help Desk at x2910 or visit the Student Computer Support Center located in the lower level of Stalker Hall room 009.



Printer Alerts

moderate alertcampus
Paper Size Mistmatch Errors While Printing Multiple Copies of Documents

high alertCromwell Hall lobby
Printer is Out of Order

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Security News and Issues

OIT Security Home Page

Events & Training

Computer-based self-paced training for students, faculty and staff >>

Faculty workshop schedules >>


Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu