Student Computing Support Center
(walk in support for students)

Room 009 Stalker Hall

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Help Desk Call Center
237-2910
888-818-5465

M-Th 7:30am to 7:00pm
Friday 7:30am to 4:30pm
Saturday Closed
Sunday 3:00pm to 9:00pm


Instructional Tools Support Center
237-7000

Fall and Spring
M-Th 7:30 A.M. to 9:00 P.M.
Friday 7:30 A.M. to 6:00 P.M.
Saturday & Sunday 12:00 P.M. to 9:00 P.M.



Telecommunications
For business: 812-237-4183
To report a problem: 812-237-8000
Voice Mail Help: 237-3038

Business Hours: 8am-4:30pm M-F
Operator Services:
(while school is in session)
8am-9pm Mon-Fri
10am-9pm Sat and Sunday
(when school is not in session)
8am-4:30pm Mon-Fri

Frequently Asked Questions About Indiana State University’s Wireless Network

  1. What does it mean to say that the campus is "wireless"?
    The wireless network at Indiana State University allows laptop computers and some Personal Digital Assistants (PDAs) to connect to the campus network using wireless/radio frequency technology rather than by the traditional Ethernet card. The wireless network supports the 802.11b/g. The campus wireless network does not support cellular technologies.


  2. Does/will the wireless network replace the wired network?
    No. The wireless network is offered as an added service, primarily for laptop users. The wireless network is connected to the wired network at designated locations throughout the campus. The wired network will offer performance speeds beyond the capabilities of the wireless network. Desktop systems will use the wired network. Use of the wireless network is entirely optional.


  3. Where can I use wireless?
    As of August 2009, all academic buildings and residence halls are wireless.


  4. How does the wireless network work?
    Devices called "access points" (AP's) are installed at various locations on campus. These access points are connected to the wired network. A wireless card, similar to an Ethernet card is installed in your laptop. Some laptops come with this wireless card already built in. The wireless card in your laptop uses radio frequencies to communicate with the access point, and through it to the campus network and the Internet.


  5. Are students/faculty/staff required to use the wireless network?
    No. Use of the wireless network is completely optional. It is provided as an additional method of connecting to the Indiana State University network.


  6. Why would I want to use the wireless network?
    The advantage of the wireless network is that it provides mobility. Using a wireless card in your laptop allows you to access the ISU network from locations that do not have traditional network connections, such as common areas, lounges and the outdoors. It can be used while doing research in the library. It can be used to connect to the network during a meeting in a conference room or from a classroom if these locations are within reception range.


  7. Do I have to purchase special equipment to access the wireless network?
    Yes. You need to purchase a wireless card for your laptop to connect to the wireless network, or you need to make sure you purchase a laptop with an internal wireless card meeting the 802.11b/g specification. The Office of Information Technology currently recommends wireless network cards from the following vendors:
    http://wi-fi.org/knowledge_center/insist-on-wifi-certified/

    Personal wireless access points are not permitted on campus as they can interfere with functioning of the campus wireless network. If you have questions about the wireless network or how to connect you are encouraged to visit the Computer Support Center located in the Student Computing Complex or contact the Help Desk at 237-2910.


  8. Should I purchase a wireless card or a 10BaseT Ethernet card?
    Most laptops come with built-in wireless and an Ethernet port. If you do have to purchase a wireless or Ethernet card for your computer, you are encouraged to visit the Computer Support Center located in the Student Computing Complex. They can assist you in determining the what that will best suit your needs.

    The ISU campus is now fully wireless including all residence halls, so having a wireless connection in your laptop will allow you access in all locations on campus. If you will be using your laptop exclusively in areas covered by the wireless network, and you plan to primarily use desktop applications, email and web browsing, a wireless card may be appropriate.


  9. Can I use wireless from home?
    No. The wireless card in your computer will only work in an area that has an access point.


  10. How do I install wireless on my laptop?
    The following installation instructions are provided to you in Adobe PDF format.

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Main Contact

Gillum Hall 103
Indiana State University
Terre Haute, IN 47809

Help Desk:
(812) 237-2910
(888) 818-5465

Offices:
(812) 237-8439

E-mail:
it-help@indstate.edu