Office of Information Technology

What is an RCC?

An RCC is a Residence Hall student, with above average knowledge of general computing software, Windows operating system. Cisco Clean Access (CCA) and networking, that enjoys helping other students.

ISU provides each Residence Hall resident a network connection in his or her room. Along with the network connection, technical assistance is offered to any Residence Hall student that needs help. The Residential Computing Consultant (RCC) is the primary provider of this assistance that is currently limited to support of computers running the MacOS and Windows 2000/XP operating systems. We do not attempt to support other operating systems such as Windows NT or Linux. The assistance is rendered in the form of visiting residence hall student’s rooms by appointment and service hours in the lounge of the residence hall they support.

The RCC needs to be very familiar with the basic Office of Information Technology (OIT) installation procedures for the supported operating systems. These procedures are provided in their Student Technology Guide, which is given to every ISU student. Included with the guide is a CD that contains updates for supported operating systems. RCCs should make note of any errors or other problems that they encounter with these procedures and share them with their supervisor.

REQUIREMENTS

• All ISU students living in a Residence Hall are welcome to apply for the RCC positions
• All RCCs must be registered students in good academic standing
• Candidates will be considered to be on academic probation if they have less than a 2.00 GPA. They will no longer be considered for an RCC position and will be asked to step down if they are placed on academic probation while serving as an RCC.
• Candidates must be of good conduct standing with the University at the time of application or appointment.
• If a University policy violation takes place while serving as a RCC, the employment status will be reviewed with the appropriate staff, RCC Project Manager, and others involved with the violation and disciplinary action up to and including termination could be applied. Violations are also subject to the University Student Code of Conduct and could be referred to Student Judicial Programs.
• RCCs will receive a leased laptop for their use while employed with OIT. The RCC is responsible for the laptop and must return it at the end of Spring Semester or if their employment ends.

RCC Policy

EMPLOYMENT

• An RCC is required to live in the residence hall that he or she serves. If an RCC moves off campus or to a different hall, he or she will be terminated since they are ineligible to continue employment as an RCC.
• All RCCs are expected to obtain an OIT picture ID and wear it while on duty.
• RCCs are expected to return to campus up to one week early in the fall. The exact training schedule will be determined at a later date and given to them upon acceptance of the position. The residence halls will accommodate their early arrival. During this time, RCCs are expected to attend training and orientation sessions and begin helping students that arrive early.
• RCCs must commit to work through the last day of finals each semester.
• The most critical time for an RCC is during the weekend prior to the beginning and the first week of the fall semester. All RCCs are required to be present in their residence hall, actively assisting students, during the first weekend. This is when most Residence Hall Students will need their assistance.
• RCCs are expected to attend the 1st floor meeting for their hall and monthly residential hall meetings for staff as scheduled by Residential Life.
• RCCs will receive an hourly wage of $8.00 per hour. Hours vary during the semester startup. After the semester startup, work hours are limited to 10 hours per week.
• Additional job opportunities may be available for RCCs once their peak time ends. These additional jobs outside of the RCC can only be 10 hours a week and cannot interfere with the primary job of RCC. The additional job opportunities hourly wage will be determined by the employer. This time must be separate from the 10 hours they need to log each week for their RCC position.
• NOTE: There is a position that will be serving University Apartments. The qualifications and requirements are the same. However, the time requirements and services provided will be a little different. This will be discussed thoroughly with the student chosen for that position.

TIME REQUIREMENTS

Semester Startup

• The demand for an RCC's time peaks during the first week of each semester (especially the fall semester) then gradually tapers off over the next couple of months.
• During opening weekend, appointments and service hours are waived.
• In addition to the weekend prior to the beginning of fall classes, the first few weeks of each semester will be periods of high demand for the services of an RCC.
• An RCC must be able to manage his/her time efficiently and not neglect his/her class work during this peak time.

Normal Hours

• During the months following semester startup, RCCs are expected to work a maximum of 10 hours per week. Work hours are typically derived from two sources:
  • Appointments with Residential Life residents. These hours are scheduled by the RCC as needed. Appointments are reported via status reports created by filling in a Parature ticket or when the student calls the help desk. A log will also be kept using webforms of problems encountered that have been handled through e-mails.
  • Service Hours in Lounge will be when the RCC will be available for general questions each week from Residence Hall students. This should be a set time that will be made available to the students of the hall they support when they check in their halls each semester and on the Residential Life and RCC web pages. Students are expected to keep these hours. If there are any changes, they must be approved by the RCC Project manager.
• RCC’s time is considered “off duty” when they do not have appointments or service hours scheduled. Residence Hall Students should never bring their computer to the RCC’s room nor should the RCC accept the computer or work on it in their room. RCC’s are students first.

Projects

• RCCs will participate in Residential Life projects such as group presentations or documentation of programs and/ or procedures depending upon their abilities and interests.
• Two projects are required each semester.
• The projects must be approved by the RCC Project Manager.
• Project opportunities include the following:
  • Group Presentations for Residence Hall students
  • Documentation of programs or procedures
  • Other projects, as requested by OIT

SERVICES PROVIDED

• RCCs provide technical assistance to residence hall students; however, the student is ultimately responsible for the functionality of his/her hardware and software.
• RCCs are not expected to answer questions that are not related to Residential Life student’s basic computer setup and troubleshooting. Also, they do not work on any ISU owned computers.
• RCCs are expected to introduce new students to ISU’s computing resources.
• Other duties such as assisting in creating articles for the RCC web site, documentation of procedures, and development of new RCC services and support guidelines.
• RCCs do not install hardware. An RCC NEVER opens the case of a Residence Hall student’s computer for any reason. Doing so is considered grounds for termination - no exceptions!
• RCCs only install software that is directly responsible for the setup of the residence hall student’s computer for use in the Residence Hall. This software is on the CD given to each resident along with the Student Technology Guide. Any additional software problems should be referred to the Help Desk @ 2910. Appointments can be made with the Computing Support Center if the problem involves more advanced software problems.

QUALIFICATIONS

• Excellent communication skills and a sincere desire to help others
• Outstanding problem-solving ability
• A good working knowledge of software applications and operating systems.
• RCCs must live in the ISU residence hall that they support
• Strong desire to learn
• A commitment to work for at least one full year
• Ability to work in a team environment
• Good attitude and sense of humor