Technology Infrastructure Services

Technical Support and Operations

Technical Support is a unit in the Technology Infrastructure Services department of Information Technology. This group is composed of systems administrators, systems programmers, systems analysts, and operations staff who install and maintain the university's central server environment. The unit is organized into the following groups:

                   

Operations
Bill Bennett, Coordinator
This staff of four full-time and six students provide 24x7 support of computer operations and scheduling for all central servers as well as network status monitoring and first response troubleshooting.

Unix System Administration and Security
Josh Flaherty

This section provides server configuration, installation, and ongoing maintenance for all Unix-based servers. Primarily these machines support instructional computing (BlackBoard, WebCT), administative computing via Banner, webserving (www.indstate.edu and many other domains), the MyISU portal, faculty and student webs, DNS/DHCP, mail gateways and listservs, student mail, account authorization, network monitoring and security, and streaming media.

Novell Services
This staff of two provide server configuration, installation, and ongoing maintenance for all Novell-based servers. These machines support lan-based file storage and backup, network-based printing, shared file space, network access authentication, campus-wide email, specialized software distribution.

Windows Server Administration and Security
Michael Lowry
Technical Support also supports several application specific Windows-based servers that are managed by one staff member who configures, installs, supports, and attends to their security needs. We use Windows-based servers for remote access to Windows desktop software, native Microsoft IIS webpage publishing, automatic virus software distribution, and other application-specific servers.