Technology Infrastructure Services

Operations Frequently Asked Questions


Whom do I contact if my Departmental report isn’t printing?

Contact    Stacy Hammond at ext. 3536 or

               Barbara Tschida at ext 2977

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How do I contact the Help Desk?

see   Help Desk

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How can I access the Internet from my dorm room?

see    http://ithelp.indstate.edu/getconnected.html

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Whom do I contact for an after-hours computer emergency?

In this case an emergency is defined as a fire, flood, break in, etc. Contact Public Safety at x5555. For problems pertaining to the ISU network contact x4037.

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How do I network a PC?

see     http://ithelp.indstate.edu/getconnected.html

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I can’t access the Internet from a Lab, whom do I contact?

Inform the Lab monitor and they will contact the appropriate Operations staff.

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What are the hours of the various computer labs?

see     http://www.indstate.edu/oit/us/labs/Labs/

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Whom do I contact if I’ve forgotten my password or account name?

Contact the Help Desk

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I’ve noticed an inappropriate use of a University computer, whom do I contact?

Contact Public Safety at ext. 5555

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Whom do I contact about post processing of forms?

Contact the Machine Room at ext. 4037.

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I think I have a virus on my PC, whom do I contact?

see    http://ithelp.indstate.edu/virus/

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My output is lost, whom do I contact?

Call the Machine Room at ext. 4037

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