OIT Help Desk

Welcome

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The OIT Help Desk is your first stop for technology related questions and answers. If you are not sure where to begin try searching our Knowledge Base. If you do not find your answer in our Knowledge Base, please select a link below or call 812-237-2910 or toll free at 1-888-818-5465. We can also access your computer remotely using GoToAssist (learn more!). To help serve you better, we will need additional information when contacting us. This also serves as a security check to confirm your identity. Alternative contact options can be found here.

Most frequent requests:

Reset your Password (This resets the following: Email, MyISU, network login, SafeBoot, Downloads page, CCA, Blackboard)
Questions about Sycamores email
Fraudulent Email Alerts as reported to OIT
Systems Status – Check for system outages.
Search our Knowledge Base



Student issues and solutions         Staff/faculty issues and solutions


The Help Desk is available from:
Monday – Thursday -- 7:30 a.m.-10:00 p.m.
Friday -- 7:30 a.m. -4:30 p.m.
Saturday – 8:00 a.m.-2:00 p.m.
Sunday – 3:00 p.m.-9:00 p.m.

Holiday and Summer Exceptions

                    

For any questions or problems, please contact us.