Q: I
cannot access the login page. I get the redirection page but
then my browser gives an error and stops.
A: Generally, this is
caused by an encryption (SSL) problem with your browser.
Encryption is required for authentication to complete.
Try another browser if you are unable to correct the
problem with the first browser. (IE -> Firefox; Firefox
-> IE). Usually,
Firefox has fewer
encryption problems.
Q: What am
I allowed to access when Unauthenticated or Quarantined?
A: For the most part,
remediation and help sites such as
Microsoft,
McAfee,
Symantec,
Trend Micro,
ISU support pages and a few others.
Q: I am on
a Macintosh or Linux machine. I have opened my browser but I
am not redirected to a login page. What do I do?
A: You must try to go
to a non-local site such as
www.google.com.
Q: How
does Cisco Clean Access work for Macintosh users?
A: Macintosh users
must authenticate by logging in via a web page. There is
no client which is downloaded to Macintosh systems. The
network connection timer is set for Macintosh systems;
however, there is no icon that can be right-clicked to
logout and subsequently login again.
Q: How
does Cisco Clean Access work for Linux users?
A: Linux users must
authenticate by logging in via a web page. There is no
client which is downloaded to Linux systems. The network
connection timer is set for Linux systems; however,
there is no icon that can be right-clicked to logout and
subsequently login again.
Q: When do
I have to login?
A: You will have to
authenticate to the network and re-validate at least
once a week or every time your computer is started . At
this time you will be required to re-authenticate and
re-validate to regain network access. The first time you
access the network may take additional time, please be
patient.
Q: How
will I know when my login session expires?
A: The software will
proactively notify you that your network connection will
timeout shortly. Also, you will know that your login has
expired when your browser redirects you to the login
page. If you choose “logout” from Clean Access Agent or
your browser, you expire your login session. Other
indications that your network connection has been
terminated are:
-
E-mail may
fail to send or receive
-
Instant
messaging fails or suddenly stops working.
-
File downloads
may suddenly stop
-
Your browser
may be redirected to the login page.
Q: I am on
a Windows machine. Sometimes I can login using the web page
and at other times, the web page tells me that I must use
the Clean Access Agent, why?
A: It depends on when
the last time your computer was "validated" to the
network. You can always use the Clean Access Agent.
Q: I am
NOT able to access the Internet but the Clean Access Agent
only allows me to "logout". What’s going on?
A: The Clean Access
Agent may not always detect your network status. Please
choose "logout" and then choose "login".
Q: How do
I logout?
A: Currently, the only
way to manually logout is to use the Clean Access Agent
"logout" feature. Right-click the Clean Access Agent
icon in the system tray and choose logout. The Clean
Access Agent icon appears as follows in the system
tray: 
Q: I do
not have a "logout" option in the Clean Access Agent?
A: The Clean Access
Agent does not always detect your network status. Once
you login through the Clean Access Agent, you will have
the "logout" feature.
Q: Can I
update Windows before I login?
A: No, you will have to
at least login before you can go to
http://update.microsoft.com.
Q: When I
run Windows Update, I get a message stating that the product
key used to install Windows is invalid. Why?
A: Windows Update will
fail if your Windows Operating System is not properly
licensed. You must have a legal copy of the operating
system to connect to the university network. Please
contact Microsoft or your PC manufacturer with
questions.
Q: Can I
update my Anti-Virus program before I have logged in?
A: No, you will have
to at least login before you can update your virus
definitions.
Q: Do I
have to use the Clean Access Agent client?
A: Yes, all Windows
PCs are required to use the Clean Access Agent for
network access.
Q: What
happens if I uninstall the Clean Access Agent?
A: You will be
required to reinstall the client to re-authenticate when
your login expires.
Q: The
Clean Access Agent client does not offer a "login," just a
"logout," and the web page tells me that I must now use the
Clean Access Agent to login; what do I do?
A: The Clean Access
Agent does not always detect your network status. Please
choose "logout", then you will have the "login" feature.
Q: I keep
trying to install the Clean Access Agent but it tells me
that I can either Modify/Repair or Remove the program.
A: The Clean Access
Agent is currently installed on your machine. You do not
need to install it again.
Q: How do
I know Clean Access Agent is running?
A: Look for green CCA
image
in the lower right (System Tray) corner near the time
display. You may need to select the “<<“ to expand the
list and show the Clean Access Agent.
Q: I do
not see the Clean Access Agent icon in my system tray; what
do I do?
A: There are a few
possibilities:
1. Clean Access Agent
has not been installed.
2. Clean Access Agent
is "hidden" in the System tray.
3. Your computer has a
problem showing System tray icons.
4. Clean Access
Agent is installed but not running.
