Staff play a crucial role in the retention and success of students. Students interact with numerous offices and administrative units, nearly on a daily basis. The nature and quality of those interactions can have beneficial impact on their personal and intellectual development in similar ways as interaction in a classroom context. Never underestimate your contribution to a student's life; particularly as it helps them to make sense of the complexities of independent living and functioning that is true of the college environment. Please also consider the unique challenge they face when an experience or interaction reflects an issue that intersects your office and another. Your assistance in particular for identifying processes and practices that cut across units and that may have opportunity for improvement for its impact on retention and graduation is appreciated.