College of Technology
Automotive Technology Management Program
Spring 2005 Speaker Series
This semester, the faculty of the Automotive Technology Management Program are proud to present to Indiana State University, a speaker series focusing on consumer related issues concerning the automobile. Four speakers will deliver content relevant to every student, staff and faculty member. Join us for four Tuesday nights starting at 6 pm in the auditorium (TC105) of the John T Myers Technology Building. Admission is free.
FEB 1 – Automobile Insurance Issues – Am I Really Covered for That
Do you know what all those coverage notations mean on your auto insurance statement? Are you really covered for what you think you are covered for? What types of coverage should you have?
Kevin Jacks is a vibrant, entertaining, and riveting speaker who will grasp your attention throughout the evening. Perhaps automobile insurance was never presented so colorfully. Kevin will not try to sell you insurance; rather, he will attempt to enlighten you about coverage issues.
Kevin Jacks owns Jacks Insurance Co. in Rockville, IN. He also is the dealer principal (owner) of a DaimlerChrysler dealership, known as Jacks and Jacks Motor Co., in Rockville.
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FEB 22 – Buying or Leasing a New Car – What is the Dealership Thinking
The debate has gone on for some time as to which is better, to lease or to buy. Often the pendulum swings in one direction and then back again depending on the economy. Learn what the current situations are regarding both issues.
Have you ever wanted to know what an MSRP really is and how to tell if you’re really looking at the true dealer invoice? Then don’t miss this engagement.
Tom Luft really “cuts to the chase” on issues customers want to know. He is not going to try to sell you a vehicle; however, he will give you insight as to how to approach a new car deal.
Tom Luft is the business/sales manager at Mike’s Motor Co. Inc. in Clinton, IN. Tom has sales, finance, and management experience with both DaimlerChrysler and General Motors.
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MAR 8 – Diesel Engines and the US Perspective/The Current Job Market in the Diesel Industry
Diesel engines are becoming more and more popular throughout the world. Now, with more EPA regulations, the diesel engine is nearly as clean and in some cases even cleaner than current production gasoline engines. Why is there a push for diesel?
Ryan Tidd is a Warranty Support Manager, responsible for supporting worldwide repairing locations for Cummins engines, including training, legal publications, IT support for the applications, etc. for Cummins Inc. in Columbus, IN. Ryan Graduated the Automotive Technology Management Program at Indiana State University in 1999 and has worked for Cummins, Inc. ever since. Ryan is an exciting speaker who is well versed in diesel engine manufacturing and human relations.
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MAR 29 – My Car Needs Work, Where Should I Go and What Should I Expect: The Customer Service Experience from a Manager’s Perspective
Do you think automotive service centers are trying to take advantage of you? Do you dread taking your vehicle to a service center for even a simple oil change? Do you know how to read a common repair order? What does service really mean? What “services” can I expect? Do you know your rights when you authorize repairs? Perhaps a view from the other side of the desk will put your anxiety at ease.
Don Giovanini is the owner of Don’s Service Center, Don’s Service Express and Victory Motorcycles of Terre Haute, IN. As a successful automotive service businessman, Don is more than qualified to share his perception of automobile service.
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