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Credit/Debit Card Service Fee FAQs

.Credit/Debit Card Service Fee FAQs Brochure - Starting July 1, 2024

  • What is a Service Fee?
    The service fee rate is established by our third-party credit card processor to cover costs associated with credit/debit card processing.  The domestic card service fee rate is 2.95%* ($3.00 minimum fee).  The international card service fee rate is 4.25%* ($3.00 minimum fee).  Indiana State University does not receive any part of the service fee.
    *Note:  Service fee percentage are subject to change.
     
  • What credit/debit cards are accepted?
    All major credit cards, including VISA, MasterCard, Discover, JCB, and American Express, are accepted.
     
  • Are other universities charging for credit/debit card payments?
    Yes, all state institutions of higher education in Indiana have implemented a similar convenience or service fee charge for credit/debit card payments.
     
  • How will this charge appear on my credit/debit card statement?
    Two separate transactions will appear on the credit card statement.  One will appear as a payment to Indiana State University and will post to your ISU student account; the other will be a service fee assessed by TouchNet PayPath, our credit/debit card processor.  Student account refunds will be sent via paper check or direct deposit for any refundable credits.
     
  • Can the serivce fee be refunded?
    No.  The service fee assessed by TouchNet PayPath is non-refundable.
     
  • Can I pay with a credit/debit card in person, by mail, or over the phone?
    No. Credit/debit card payments can only be made online in the account suite at www.indstate.edu/payisu.  This is a security measure that ensures confidentiality of your payment information.
     
  • How can I avoid the service fee?
    Students and families can make online payments without a service fee via electronic check, utilizing a checking or savings account.  Cash or paper check payments may be made in person.  Paper checks, payable to Indiana State University, may be mailed to:  ISU, Office of the Controller, Attn:  Account Analysts, 200 N 7th Street, Terre Haute, IN 47809.  Please include the University ID number on the paper check.
     
  • How do I made an electronic check payment?
    The e-Check payment option is available by going to www/indstate.edu/payisu and logging into the account suite.  Select the electronic check option, enter your routing number & account number from your checking or savings account, and complete the payment steps.