Indiana State Technology Support and Requirements

 

Technical Support

As an Indiana State Online student, you have full access to the Technology Support Center at (812) 237-2910 or it-help@indstate.edu for any questions related to general technology and Blackboard.

You can access Canvas Tech Support through the HELP button in the Canvas global navigation. Start with the Search Canvas Guides for quick tutorials on various Canvas features. Within this menu you will also find Chat with Canvas Support (Student) and the Canvas Support Hotline, both great resources to get your questions about Canvas answered.

You will need access to a basic computer set up that includes the following:

  • Current Operating System
  • Wireless Connectivity (802.11 b/g or 802.11 b/g/n)
  • 2.0GHz Dual Core Processor or higher
  • In good working condition
  • 8GB Memory
  • McAfee antivirus is provided by ISU
  • 120 GB Hard Drive or higher

You must have access to the following software and hardware:

Some courses may require the following (check with your instructor):

In order to fully engage learners in course discourse, many Indiana State faculty utilize web conferencing software such as Zoom, Yuja, Teams, or Skype for Business. In order to keep an accurate record of course attendance and participation and/or to provide accessible content to all learners, recording these synchronous sessions is common practice and to be expected. By attending digital classes, learners are giving permission to be recorded. Class recordings are for educational use only and should only be viewed by the participants enrolled in the course and/or attending the live session.

To complete Indiana State Online activities, you must have the following technology skills:

  • Using email with attachments.
  • Using Microsoft Office to draft and save documents.
  • Copying and pasting.
  • Downloading and installing software.
  • Perform basic internet search and navigation
  • Using Blackboard and/or Canvas to access course materials, upload files, post to discussion boards and journals, and complete tests.

Free Software at Indiana State University

The Microsoft Campus Agreement Education for Enrollment Solutions (EES) is an annual licensing program designed specifically to address the unique needs of higher education institutions. Under the terms and conditions of this agreement, all ISU students are eligible to download and have access to commonly used Microsoft software, including anti-virus protection, operating system upgrades, and Office Suites for use on their own personal computer. These packages can be downloaded from http://download.indstate.edu. Please read the information below before downloading any software.

Important Notes

  • If you withdraw from Indiana State University for any reason before graduation you must remove the software from your computer immediately.
  • Upon graduation, students are granted "perpetual use" rights for the current version of the licensed products.

Due to our licensing agreement with Microsoft, some packages including operating systems (Windows) and Office may only be downloaded when the semester classes are in session and the student is actively taking classes. The student is responsible for full compliance with all software license terms under this agreement.