Indiana State Technology Support and Requirements
As an Indiana State Online student, you have full access to the Technology Support Center at (812) 237-2910 or firstname.lastname@example.org for any questions related to general technology and Blackboard.
You can access Canvas Tech Support through the HELP button in the Canvas global navigation. Start with the Search Canvas Guides for quick tutorials on various Canvas features. Within this menu you will also find Chat with Canvas Support (Student) and the Canvas Support Hotline, both great resources to get your questions about Canvas answered.
You will need access to a basic computer set up that includes the following:
- Current Operating System
- Wireless Connectivity (802.11 b/g or 802.11 b/g/n)
- 2.0GHz Dual Core Processor or higher
- In good working condition
- 8GB Memory
- McAfee antivirus is provided by ISU
- 120 GB Hard Drive or higher
You must have access to the following software and hardware:
A reliable internet browser: Access to Canvas features requires the use of Chrome or Firefox. Blackboard generally prefers Chrome, but Firefox and Safari can be used as backup browsers. If you cannot access something in Chrome, try Firefox or Safari before contacting your professor or Indiana State’s OIT Help Desk. Internet Explorer is NOT a recommended browser due to security risks and incompatibility with Blackboard.
Antivirus software and other add-ons help your computer run smoothly and keep it protected. The following are highly recommended by Indiana State University:
Blackboard is used for many courses at Indiana State. This is where most assignments, discussion boards, and other learning materials will be housed. It can be accessed at blackboard.indstate.edu.
Indiana State is moving to Canvas starting summer 2021. Courses will slowly shift to the new LMS over the academic year. Canvas will be the new place to find most assignments, discussion boards, and other learning materials. It can be accessed at http://indstate.instructure.com.
Microsoft Office is needed to complete homework assignments and other activities. Indiana State University provides Microsoft Office for free to students and faculty.
Some courses may require the following (check with your instructor):
- Noise Cancelling Headphone
- External Microphone
Video recording and/or editing programs:
In order to fully engage learners in course discourse, many Indiana State faculty utilize web conferencing software such as Zoom, Yuja, Teams, or Skype for Business. In order to keep an accurate record of course attendance and participation and/or to provide accessible content to all learners, recording these synchronous sessions is common practice and to be expected. By attending digital classes, learners are giving permission to be recorded. Class recordings are for educational use only and should only be viewed by the participants enrolled in the course and/or attending the live session.
To complete Indiana State Online activities, you must have the following technology skills:
- Using email with attachments.
- Using Microsoft Office to draft and save documents.
- Copying and pasting.
- Downloading and installing software.
- Perform basic internet search and navigation
- Using Blackboard and/or Canvas to access course materials, upload files, post to discussion boards and journals, and complete tests.
Free Software at Indiana State University
The Microsoft Campus Agreement Education for Enrollment Solutions (EES) is an annual licensing program designed specifically to address the unique needs of higher education institutions. Under the terms and conditions of this agreement, all ISU students are eligible to download and have access to commonly used Microsoft software, including anti-virus protection, operating system upgrades, and Office Suites for use on their own personal computer. These packages can be downloaded from http://download.indstate.edu. Please read the information below before downloading any software.
- If you withdraw from Indiana State University for any reason before graduation you must remove the software from your computer immediately.
- Upon graduation, students are granted "perpetual use" rights for the current version of the licensed products.
Due to our licensing agreement with Microsoft, some packages including operating systems (Windows) and Office may only be downloaded when the semester classes are in session and the student is actively taking classes. The student is responsible for full compliance with all software license terms under this agreement.